Customer Service Representative
Resume:
Kandra Nickens
Erwin, NC *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
VXI Global Solutions - College Park, GA
November 2021 to Present
Assisted with technical and general issues that AT&T customers may have. Including taking payments
Updating profiles
Locating outages
Upgrades
Starting a new account
Cashier/Customer Service
Taco bell - Lillington, NC
March 2018 to Present
Assist with customers technical and general needs including handling money, time management, prepare food, clean and any other request given from management Costumer Service Representative
Conduent (Xerox) - Cary, NC
November 2017 to Present
Assist Humana members with any technical as well as general questions these actions did involve modifying account information
Customer Care Representative
Conduent (Xerox) - Cary, NC
November 2016 to October 2017
Assist Humana mbrs with issues or concerns involving their health insurance account including making doctor calls to set appointment's or to get clarification of any concerns the mbr may have, taking payments, price checking for medications, or just adjusting and briefing any part information to the member for better understanding.
Education
Associate in Science (AS) in Health & Fitness Science Central Carolina Community College - Sanford, NC
November 2019 to March 2020
Cosmetology in Applied science
Durham Beauty Academy - Durham, NC
November 2016 to August 2017
High school diploma or GED
Skills
• Typing (7 years)
• Communications (10+ years)
• Customer Service (6 years)
• Healthcare (6 years)
• Problem Resolution (8 years)
• CSS (5 years)
• Data Entry (5 years)
• Receptionist (2 years)
• Internet Research (10+ years)
• Sales (5 years)
• Guest Services (2 years)
• Windows
• Hotel experience (2 years)
• Customer support (8 years)
• 5G
Certifications and Licenses
Business Office Administration
March 2011 to November 2011
Mastering the techniques needed to be successful in a business office setting including typing, answering phones, learning how to properly use several Microsoft programs, faxing, making appointments, commucating concerns or ideas that would better serve customers needs.
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