Customer service associate

Aiden Wells

602-***-**** • *****.*********@*****.***

SUMMARY

Fun and outgoing personality looking for a challenging and rewarding position that will help me grow my professional experience and skills

Work Experience

Lifeguard

City of Phoenix - Phoenix, AZ May 2024 to Present

Monitored pool area to ensure the safety of all swimmers and enforce pool rules

Performed water rescues and administered first aid when necessary, maintaining a calm and professional demeanor

Maintained accurate records of incidents, accidents, and treatments in accordance with established protocols

Customer Service Associate

Lowes - Tempe, AZ February 2024 to May 2024

Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction

Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service

Maintained accurate, up to date records of incoming merchandise and documented the location of where it was kept

Discover Outbound Phone Transfer Agent

Education At Work - Tempe, AZ December 2023 to January 2024

Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers

Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time targets

Utilized CRM software to track customer interactions, update account information, and document case details

Volunteer

Apollo High School - Glendale, AZ August 2019 to May 2023

Tutor for Mu Alpha Theta and Link Crew committed to helping struggling students better their grades in a variety of school subjects

Helped incoming freshmen acclimate to their new high school life through a variety of different events and meet-up sessions through Link Crew

SKILLS & CERTIFICATIONS

Certifications

Electric Pallet Jack Certification

Lifeguard Certification

CPR Certification

Forklift Certification

Star Guard Certified

Skills

Tutoring

Sales

Customer support

Customer service

EDUCATION

B.S., Computer Science

Arizona State University, Tempe, AZ May 2027

Completed 16 credit hours with a 3.7 GPA

Apollo High School

Glendale, AZ May 2023

Achieved all Honors/AP classes Freshman – Senior years: 3.9 unweighted GPA 4.98 weighted GPA

Honor Roll all four years

Top 2% of Senior Class

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