Customer Service
Resume:
Jacquese Gibson
Detroit, Mi 313-***-**** **************@*****.***
Objective
Experienced Team Player with experience in a few different fields meaning, that she is not afraid to start over and am happy to learn new skillsets to help dominate in that field. Very Detailed oriented individual seeking to help achieve the goals set in place by the company. Excellent at organizational and communicative skills and dedicated to delivering top quality services.
Experience
City Carrier Assistant United States Postal Service Aug 2023-Feb 2024
\Organized letters and Parcels
Loaded Vehicle to effectively match route
Delivered and collected mail for over 600 residents daily.
Walked up to ten miles daily.
Delivery Driver Prime Logistics, (Amazon) DDT3 Nov 2022-Feb 2023
Loaded Vans and organized packages for fast and accurate delivery services
Department of Transportation Certification
Excellent driving skills, and continued to hit safety metrics out in place by amazon
Provided excellent customer service to amazon customers, to ensure a pleasant delivery experience.
Delivery Driver Focusd Logistics, (Amazon) DDT3 Oct 2021-Oct 2022
Loaded Vans and organized packages for fast and accurate delivery services
Department of Transportation Certification
Excellent driving skills, and continued to hit safety metrics out in place by amazon
Provided excellent customer service to amazon customers, to ensure a pleasant delivery experience.
Mortgage Closer Michigan schools and government credit Union Nov 2020-March 2021
Managed and closed all assigned loans
Ensured a fast closing, free from any closing errors that could delay the loan process
Gathered closing figures and information needed to generate closing documents for the client as well as title company.
Provided excellent customer service to buyers, sellers, title companies, and real estate agents to complete loan submissions.
Mortgage Closer MiMutual-Southfield Aug 2019 – Jan 2020
Managed and closed assigned loans
Ensured a fast closing free from errors
Gathered closing figures and information needed to generate closing documents for the client as well as title company.
Provided excellent customer service to buyers, sellers, title companies, and real estate agents to complete loan submissions.
Help Desk Assistant Primerica Dec 2018-May 2019
Answered multi-line phone, scheduled and confirmed patients for upcoming
appointments
Rescheduled missed appointments and collected co-pays for Medicare and private
insurances
Filed claims with insurance companies using CPT & ICD-9 codes
Post Closer Flagstar Bank Troy, MI Aug 2018- Nov 2018
Track and collect all documents and checks from title companies, ensuring loan files are
complete and compliant with state and federal guidelines.
Complete correspondent lenders compliance checklist ensuring file is ready for delivery
to investors.
Maintain and manage a daily log to track all closed mortgage files deeds.
Ensure all collateral files reach investors within time frames required.
Organize files to ensure accurate scanning has been done for each file.
Resolve any deficiencies.
Mortgage Closer United Wholesale Mortgage Troy, MI Sept 2017- May 2018
Inputted information from customer calls and onsite service visits into the company's
system.
Prepared departmental contracts for attorney approval.
Reviewed and provided comments on the adequacy of documents and took necessary
steps to cure any deficiencies.
Delivered an exceptional level of service to each customer by listening to concerns and
answering questions.
Promoted a strong commitment to effective loan processing by following up with all
necessary parties and quickly resolving issues.
Responded to customer questions quickly and ensured that all calls were returned within
an hour.
Verified that the legal formalities were completed prior to closing dates
Doc-Indexing Specialist United Wholesale Mortgage Troy, MI April 2017-Aug 2017
Reviewed applications at the front desk.
Complied applications and paperwork and double-checked for accuracy.
Filed completed packages in a timely manner.
Managed any conditions sent from underwriting departments.
Delivered prompt, accurate and excellent customer service.
Examined checks for identification and endorsement.
Maintained confidentiality of bank records and client information.
Reported daily averages and shortages to the operations department. Discussed loan
needs and financial histories with clients and conveyed information regarding the
application processes.
Maintained complete confidentiality of all submitted information according to release
guidelines.
Vvoe Specialist United Wholesale Mortgage Troy, MI Aug 2016-March 2017
Filled out paperwork while carefully explaining all details and asking job related
questions.
Designed new employee packages and sent them via mail and e-mail to borrowers
employment.
Research borrower employment to find verifiable number related to employment
Evaluated and resolved all employee claims, that could affect loan process.
Truck Driver Pam Transport May 2015-Oct 2015
Checked load accuracy and stability before each trip.
Picked up customer loads in a timely and accurate manner.
Maintained telephone and radio contact with supervisor to receive delivery instructions.
Always retained valid proof of insurance and registration in vehicle.
Notified supervisor of any customer or delivery problems.
Operated a tractor-trailer combination in urban, suburban and rural environments and in
all types of weather conditions.
Recorded expenses and maintained receipts.
Education
Phlebotomy Training specialist Southfield, MI 2019
Michigan Phlebotomy Certification
Suburban Truck Driver Training School 2015
Commercial Driver License Certification
Wayne State University, Business 2010-2013
Major: Business Minor: Computer Science
Skills & abilities
Training (Trainer)
Problem solving
Communication
Leadership
Client-Focused
Microsoft office/word/excel, Ios
Perform all forms of venipunctures
Coachable, Quick learner, Hands on learner
Contact this candidate