Customer Service Representative
Resume:
Aristea Perez
Small Business Owner at Audie & Boys
Custom Shirts & More
Experienced in customer service, healthcare, and
caregiving roles. Skilled in problem-solving,
communication, and providing excellent support to meet individual needs. Adaptable and detail-oriented
professional.
************@*****.***
HOUSTON, TX 77078
Work Experience
Small Business Owner
Audie & Boys Custom Shirts & More
June 2020 - Present • Houston
• Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
• Interacted well with customers to build connections and nurture relationships.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
• Manage Calls
Customer Service Representative
Arise Virtual Solutions
May 2024 - Present • Houston, TX
• Handle inbound and outbound customer inquiries
• Provide exceptional customer service via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Maintain a positive attitude in challenging situations
• Meet or exceed performance goals and metrics
• Stay up-to-date on all company policies and procedures
• Document all customer interactions accurately
• Assist customers with placing orders and processing returns Customer Service Representative
Ruby Virtual
April 2023 - August 2023 • Remotely, TX
Taking inbound calls, Transferring calls to the correct departments, documenting calls, taking messages and etc. Customer Service Representative
HGS - Hinduja Global Solutions
November 2021 - March 2023 • El Paso
. Responded to customer requests, offering excellent support and tailored recommendations to address needs. . Analyzed customer service trends to discover areas of opportunity and provide feedback to management. . Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. . Answered constant flow of customer calls with minimal wait times. . Helping members with their online portals. . Filing Grievances . Going over members plans. . Billing and claims . Document Control . Order Processing . Customer Service . Quality Control . Shipping Procedures Understanding . Managed about 25 calls per day . Helped member with their medications, finding there copays and if Cigna cover their meds. . Placed outbound customer service or customer satisfaction calls to follow up on issues. . Educated customers about billing, payment processing and support policies and procedures.
Healthcare Provider
First Choice In-home Care
April 2019 - October 2021 • Houston
• Administered medication as directed by physician.
• Transported client's for medical and personal outings.
• Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
• Assisted client's with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
• Helped client's with managed home care, ensuring efficacy of care by monitoring health status.
• Completed household management tasks for client's within private home settings.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
• Monitored progress and documented patient health status changes to keep care team updated.
• Kept close eye on behavior and emotional responses of client's to address concerns and protect each person from harm.
• Cooked tasty, nourishing meals for patients to promote better nutrition.
• Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
Healthcare Provider
First Choice In-home Care
April 2019 - October 2021 • Houston
. Administered medication as directed by physician. . Transported clients for medical and personal outings. . Provided patients with assistance in completing daily tasks, reducing daily burden on family members. . Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals. . Helped clients with managed home care, ensuring efficacy of care by monitoring health status. . Completed household management tasks for clients within private home settings. . Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness. . Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness. . Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies. . Monitored progress and documented patient health status changes to keep care team updated. . Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm. . Cooked tasty, nourishing meals for patients to promote better nutrition. . Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
Healthcare Provider
First Choice In-home Care
April 2019 - October 2021 • Houston
. Administered medication as directed by physician. . Transported clients for medical and personal outings. . Provided patients with assistance in completing daily tasks, reducing daily burden on family members. . Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals. . Helped clients with managed home care, ensuring efficacy of care by monitoring health status. . Completed household management tasks for clients within private home settings. . Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness. . Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness. . Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies. . Monitored progress and documented patient health status changes to keep care team updated. . Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm. . Cooked tasty, nourishing meals for patients to promote better nutrition. . Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
Advanced Consultant
Mary Kay
May 2018 - October 2021
Mary Kay Independent Business Owner - Galena Park, TX
• Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
• Analyzed customer skin to assess conditions and skin type and suggest products and treatments. Advanced Consultant
Mary Kay
May 2018 - October 2021
Mary Kay Independent Business Owner - Galena Park, TX . Conducted consultations to understand client's desired outcome and assessed skin type and face structure. . Scheduled customer appointments and rearranged individual time slots to meet demand. . Developed community reputation through commitment to customer satisfaction and strong client relationships. . Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection. . Analyzed customer skin to assess conditions and skin type and suggest products and treatments. Advanced Consultant
Mary Kay
May 2018 - October 2021
Mary Kay Independent Business Owner - Galena Park, TX . Conducted consultations to understand client's desired outcome and assessed skin type and face structure. . Scheduled customer appointments and rearranged individual time slots to meet demand. . Developed community reputation through commitment to customer satisfaction and strong client relationships. . Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection. . Analyzed customer skin to assess conditions and skin type and suggest products and treatments. Elderly Caregiver
Majestic Personal Care Services
April 2021 - August 2021 • Humble
• Provided compassionate and patient-focused care to cultivate well-being.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Built and maintained rapport with client's and family members to facilitate trusting caregiver relationship.
• Recorded status and duties completed in logbooks for management.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Laundered items, changed sheets and made bed to keep patients bedroom clean.
• Assisted with daily living activities, running errands, and household chores. Elderly Caregiver
Majestic Personal Care Services
April 2021 - August 2021 • Humble
. Provided compassionate and patient-focused care to cultivate well-being. . Transported individuals to events and activities, medical appointments, and shopping trips. . Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship. . Recorded status and duties completed in logbooks for management. . Cooked meals and assisted patients with eating tasks to support healthy nutrition. . Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming. . Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping. . Laundered items, changed sheets and made bed to keep patients bedroom clean. . Assisted with daily living activities, running errands, and household chores. Elderly Caregiver
Majestic Personal Care Services
April 2021 - August 2021 • Humble
. Provided compassionate and patient-focused care to cultivate well-being. . Transported individuals to events and activities, medical appointments, and shopping trips. . Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship. . Recorded status and duties completed in logbooks for management. . Cooked meals and assisted patients with eating tasks to support healthy nutrition. . Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming. . Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping. . Laundered items, changed sheets and made bed to keep patients bedroom clean. . Assisted with daily living activities, running errands, and household chores. Elderly Caregiver
Independent Home Health Caregiver
March 2018 - May 2018 • Houston
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Built and maintained rapport with client's and family members to facilitate trusting caregiver relationship.
• Recorded status and duties completed in
• Recorded status and duties completed in logbooks for management.
• Scheduled daily and weekly care hours for client caseload.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Offered companionship and kindness to elderly patients.
• Laundered items, changed sheets and made bed to keep patients bedroom clean.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities. Elderly Caregiver
Independent Home Health Caregiver
March 2018 - May 2018 • Houston
. Transported individuals to events and activities, medical appointments, and shopping trips. . Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship. . Recorded status and duties completed in . Recorded status and duties completed in logbooks for management. . Scheduled daily and weekly care hours for client caseload. . Cooked meals and assisted patients with eating tasks to support healthy nutrition. . Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming. . Offered companionship and kindness to elderly patients. . Laundered items, changed sheets and made bed to keep patients bedroom clean. . Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Elderly Caregiver
Independent Home Health Caregiver
March 2018 - May 2018 • Houston
. Transported individuals to events and activities, medical appointments, and shopping trips. . Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship. . Recorded status and duties completed in . Recorded status and duties completed in logbooks for management. . Scheduled daily and weekly care hours for client caseload. . Cooked meals and assisted patients with eating tasks to support healthy nutrition. . Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming. . Offered companionship and kindness to elderly patients. . Laundered items, changed sheets and made bed to keep patients bedroom clean. . Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Home Health Aide
Fountain Home Health
November 2016 - March 2018 • Houston
• Provided direct personal care and administrative services to client's.
• Monitored changes in client's conditions to report concerns to supervisor.
• Followed nutritional plans to prepare optimal meals.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Transported client's for medical and personal outings.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Monitored client health by performing routine pulse, temperature and blood pressure checks.
• Administered medication as directed by physician. Home Health Aide
Fountain Home Health
November 2016 - March 2018 • Houston
. Provided direct personal care and administrative services to clients. . Monitored changes in clients' conditions to report concerns to supervisor. . Followed nutritional plans to prepare optimal meals. . Performed laundry, grocery shopping and other light housekeeping duties as instructed by client. . Transported clients for medical and personal outings. . Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions. . Monitored client health by performing routine pulse, temperature and blood pressure checks. . Administered medication as directed by physician.
Home Health Aide
Fountain Home Health
November 2016 - March 2018 • Houston
. Provided direct personal care and administrative services to clients. . Monitored changes in clients' conditions to report concerns to supervisor. . Followed nutritional plans to prepare optimal meals. . Performed laundry, grocery shopping and other light housekeeping duties as instructed by client. . Transported clients for medical and personal outings. . Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions. . Monitored client health by performing routine pulse, temperature and blood pressure checks. . Administered medication as directed by physician.
Senior Caregiver
Amada Senior Care
July 2017 - November 2017 • League City
• This job was for weekends only.
• Provided compassionate and patient-focused care to cultivate well-being.
• Offered companionship and kindness to elderly patients.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Laundered items, changed sheets and made bed to keep patients bedroom clean.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Assisted with daily living activities, running errands, and household chores.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping. Senior Caregiver
Amada Senior Care
July 2017 - November 2017 • League City
. This job was for weekends only. . Provided compassionate and patient-focused care to cultivate well-being. . Offered companionship and kindness to elderly patients. . Provided staff coaching, mentoring, and consultation to enhance performance and professional development. . Laundered items, changed sheets and made bed to keep patients bedroom clean. . Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming. . Assisted with daily living activities, running errands, and household chores. . Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping. Senior Caregiver
Amada Senior Care
July 2017 - November 2017 • League City
. This job was for weekends only. . Provided compassionate and patient-focused care to cultivate well-being. . Offered companionship and kindness to elderly patients. . Provided staff coaching, mentoring, and consultation to enhance performance and professional development. . Laundered items, changed sheets and made bed to keep patients bedroom clean. . Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming. . Assisted with daily living activities, running errands, and household chores. . Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping. Provider
Fountain Home Health Care
• Houston, TX
Education
Lone Star College
Associates, Associate of Science Accounting and Business Management January 2019
Associate of Science Accounting and Business Management Lone Star college
Associates, Associate of Science Accounting and Business Management January 2019 • Houston
Associate of Science Accounting and Business Management Licenses and Certifications
CPR/AED and First Aid
National CPR Foundation
June 2022 - June 2024
Skills
Financial Statements Focused On Addressing Customer Needs Coaching Personal Care Vital Signs Answered Phones Inbound calls Multitasking Customer Satisfaction Positive Attitude Facilitate Client Relationships Administrative Services Home Care Managing Customs Compliance & Documents
Traits
Credible
I am truthful and believable.
Communicator
I am able to effectively and respectfully communicate with superiors, colleagues, and staff. Confident
I am self-assured in my skills and talents, and I"m willing to take on challenges and risks. Accountable
I take responsibility for my actions and follow through on my promises. Dependable
I can be counted on to complete whatever task, objective, or job is needed.
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