Customer Service Community Events

**** ******* ***** ****. • Columbus, OH, *****

Phone : 614-***-**** • E-mail : ************@*****.*** MAHA H ALI

OBJECTIVE

Highly skilled and multilingual interpreter with proficiency in English, Arabic, Somali, and Swahili seeking opportunities to utilize language expertise in facilitating effective communication across diverse cultural and linguistic backgrounds. EDUCATION

University Of Minnesota. St. Paul, MN

Bachelor in Psychology

Everest Nursing School Columbus, OH

Medical Assistance

LANGUAGES:

English: Fluent (Native Proficiency)

Arabic: Fluent (Native Proficiency)

Somali: Fluent (Native Proficiency)

Swahili: Fluent (Native Proficiency)

WORK EXPERIENCE

GARGAAR CLINIC Minneapolis, MN

In-house Interpreter – 2017 – 2023

Provided interpretation services between English, Arabic, Somali, and Swahili speakers in various settings, including medical, legal, social services, and community events.

Ensured accurate and culturally sensitive communication by conveying meaning and intent between parties.

Maintained confidentiality and impartiality while interpreting sensitive information.

Adapted communication style and vocabulary to suit the needs and preferences of diverse clients and contexts.

Collaborated effectively with clients, colleagues, and stakeholders to facilitate smooth and efficient interactions.

Somali Link Newspaper Columbus, Ohio

Editor & Chief – 2009 -2016

Managed a monthly newspaper, determined newspaper content, wrote about local government, took photographs, designed newspaper pages, supervised associate editor and sold advertising.

Coordinated responses to news media questions, acted as agency liaison with the news media, wrote news releases, developed news media strategies, advised management and staff on news media relations, and supervised assistant and interns.

Coordinated employee communication program and planned, wrote and supervised production and distribution of monthly publications.

Ohio Health Columbus, Ohio

Interpreter - August 2006- 2008

Provided interpretation services in English, Arabic, Somali, and Swahili for clients in various settings, including medical appointments, legal proceedings, and community events.

Facilitated communication between individuals who spoke different languages, ensuring accuracy and clarity of message.

Demonstrated cultural sensitivity and respect for diversity while interpreting.

Maintained confidentiality and professionalism at all times.

Prepared for assignments by researching terminology and familiarizing myself with relevant subject matter.

Eye Care Associates Minneapolis, MN

Medical Insurance Coder 2003-2005

Assigned appropriate medical codes to diagnoses, procedures, and services for insurance billing and reimbursement purposes.

Reviewed medical records and documentation to ensure accuracy and compliance with coding guidelines.

Communicated with healthcare providers to clarify documentation and resolve coding discrepancies.

Utilized knowledge of medical terminology and coding conventions to accurately assign codes.

Stayed updated on changes in coding regulations and attended training sessions as necessary. Children’s Hospital Minneapolis, MN

Customer Service Representative – 2000-2003

Provided exceptional customer service to patients, families, and visitors at a Children's hospital.

Assisted families with registration, scheduling appointments, and navigating hospital services.

Addressed inquiries, concerns, and complaints in a courteous and efficient manner.

Collaborated with healthcare professionals to ensure a positive patient experience.

Maintained accurate records and documentation of interactions. SKILLS

Proficient in simultaneous and consecutive interpretation.

Strong verbal and written communication skills in English, Arabic, Somali, and Swahili.

Strong verbal and written communication skills in all languages

Cultural sensitivity and awareness

Ability to remain calm and focused in high-pressure situations

Familiarity with interpretation techniques and best practices

Experience in medical insurance coding

Customer service skills

REFERENCES: AVAILABLE UPON REQUEST

Contact this candidate