Customer Service Representative

SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

CERTIFICATIONS

*** ******* ***** ****, ************, Texas

78660

******.*********@*****.***

KEVIN MORGAN 512-***-****

Restaurant Manager/Customer

Service

I am a qualified restaurant manager and customer service representative with over 30 years of experience. I am positive and energetic personality that is self-motivated and hold numerous accolades because of my strong work ethic and leadership. I am determined to expand my career goals. My keen eye for detail ensures that I can anticipate and recommend potential solutions for the restaurant and food service industry. Spice Garden 2020-2023

Interacting with guests to get feedback on product quality and service levels

Supervising daily shift operations

Ensuring all end of day cash outs are correctly

completed using excel spreadsheet to complete checks and balances

Coordinating daily front- and back-of-house restaurant operations

Firestone. 2018-2020

Listening to customers concerns and handling

complaints

Giving detailed explanations of services or products Reviewing customer accounts and transactions while resolving issues

Communicating with customers in-person, over the

phone

Receiving orders, calculating charges and processing payments

Santa Rosa Community College

1990

Certificate in Medical Assistant

2002-2003

Strong Communication

Highly Organized

Attention to Details

Performed multiple tasks

simultaneously with accuracy,

fidelity and expeditiously

Participated in upskilling courses to

stay current with the professional

workforce

Customer Service

Medical Assistant

Restuarant General Manager

Customer Service Representative

Secondary School

Everest University

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