Customer Service Shift Manager

Location:

Posted:

August 31, 2024

Resume:

Madelynne Glass

I am a compassionate and caring person. I strive to always be able to help others in any way possible and in order to bring joy to everyone around me. I'm a strong leader and will take charge over anything needed. I am good at communicating with people and being able to compromise on situations to bring the best outcome. I am also very good at being able to learn new skills.

(706) 809- 4100

***********@*****.***

EXPERIENCE

Aldi Cleveland, Ga — Part Time Associate

Jan 2023 - Aug 2023

With being an associate I am in charge of running the registers and the checkout process. We had self checkouts so I had to learn how to make sure to check and operate with them. I learned how to close the store with the cleaning process and the front section.

Aldi Milledgeville, Ga — Part Time Associate

Aug 2023 - Dec. 2023

I learned to open the store and be able to restock the pallets and organize the store. I also learned how to operate the equipment I hadn’t at the Cleveland store and have developed even more communication and teamwork skills because Milledgeville doesn’t have self checkouts. Opening in the morning allowed me to become really well rounded in my job as an associate.

Aldi Columbus, Ga — Part Time Associate

Dec 2023 - Present

Being at this store I have learned how to more effectively operate as an associate. It has been a very helpful position and allowed me to develop better communication and teamwork skills. While working here I have opened the store more than closing, but doing both has allowed me to become a better employee. This store has a curbside ordering system as well. Having learned to be able to properly pick and deliver customers orders has allowed me to have a better connection with them as well.

Cool River Tubing Co. Helen,Ga— Clerk

May 2021 - August 2023

Cool River is a seasonal job and so I only worked in the summer months of May to August. I learn a lot about communication and customer service from this job. I was to open the register upon arrival and close when leaving. I was in charge of making sure to clean the building before the next day. I was also taught the skills needed for the ropes course in order to assist and work as a guide for customers.

Papa Johns Cleveland, Ga — Team Member/Shift Manager

Oct 2019- May 2022

As the shift manager I was in charge of closing the store for the night and making sure everything was prepped and ready for the next day. It taught me better communication with customers and helped me improve my customer service skills. This job also helped me learn to work with all kinds of people from different backgrounds, all improving my teamwork skills.

EDUCATION

White County High School Cleveland, Ga— Diploma

Aug 2019 - May 2023

North GA Technical School Clarkesville, Ga — Dual Enrollment

Aug 2021 - May 2023

Georgia College and State University Milledgeville, Ga — College Credits

Aug 2023 - Dec 2023

Kennesaw State University Online

Jan 2024 - Present

PROJECTS

Georgia War Veterans Home — Volunteer

With the GWH I have been participating in Bingo every Wednesday. I call bingo numbers out for the veterans while they try to see if they have a lucky card. It has given me great skills in communicating and listening to others in their story. I have started to develop great skills on how I can work with Veterans and Service Members. It allows me to learn more to be able to succeed in my dreams of opening my own clinic in psychology.

Helen Back Marathon — Volunteer

With the marathon I was really good at being able to develop my leadership skills and communication. I was in charge of organizing groups and being able to make sure that we could set up and best way to make sure that runners were taken care of.

Army JROTC — Cadet White County High School

As a cadet I participated in a lot of volunteer opportunities, Raiders, and Drill. I was given many tasks and earned many positions throughout my time. My sophomore year I was our Color Guard Commander. Junior year I was S-1 (incharge of admin) and Drill Commander and Company Commander, and my Senior year I was our S-3 ( Operations and Training). All these positions taught me how to become a better leader, learned how to work well with others, and how to become more organized and prepared for each task.

References

Aldi — Karla Walcot & Deb Shupe & Lindsey Gosdin

Karla- 678-***-****

Deb- 706-***-****

Lindsey- 706-***-****

Cool River Tubing Co. — Jesse Sims & Keaton Henry

Jesse- 706-***-****

Keaton- 864-***-****

Georgia War Veterans Home— Michelle Flood

937-***-****

White County High school JROTC — LTC Richard Hobson

678-***-****