Customer Service Cdl Class

ESTECY ANTY

Phone: 347-***-**** Email: **********@*****.***

PROFESSIONAL SKILLS

•Strong verbal communication skills

•Identifies, prioritizes, and solve problems effectively

•Exceptional Time Management Skills

•Exercises independent judgment and make decisions

•Provides strong leadership, sets a good example, skilled decision maker, motivator, and encourager

•Ability to operate vehicle (CMV) in a safe and responsible manner and follow defined safe work practices.

•Ability to secure and/or maintain CDL Class B with airbrake endorsement.

•Service-oriented with strong face-to-face sales/negotiation skills.

•Ability to work independently, efficiently, and in different types of weather.

•Ability to effectively interact with people from diverse backgrounds.

•Ability to climb in and out of the truck and carry product that can weigh up to 45 pounds.

PROFESSIONAL EXPERIENCE

BlueTriton Brands (CDL Driver)

Long island City, New York 2015-Present

•Meet every customer individual preference by delivering the right product, in the right amount to all customers at the scheduled delivery times and days.

•Maintain necessary delivery information on all accounts including cash and receipts.

•Fulfill customer orders to maintain proper customer inventories and respond promptly to all special service needs and requests.

•Act as a team player by supporting the team with decisions and help when needed.

•Communicate and actively participate within the team and problem solve and manage conflict within the team.

•Adhere to pricing and promotion guidelines.

•Monitor competitive environment to understand and leverage sales opportunities.

•Operate vehicle (CMV) in a safe and responsible manner, follow defined safe work practices and complete DOT required documentation daily.

•Take ownership of personal safety, and that of co-workers and the public.

St. Moritz Security Services Inc. (Security Officer)

New York, New York 2011– 2015

•Monitored and reported all activity, conducting foot patrols, vehicular patrols, golf cart patrols, and/or bicycle patrol of applicable interior and/or exterior areas; reporting suspicious activities, suspicious persons, writing detailed narrative reports, maintaining daily activity reports (DAR's), enforcing post orders, site rules, regulations, policies, procedures, and responding to emergency situations requiring security assistance.

•Responsible for executing security services as outlined in the Post Order Manual and accompanying policy and procedural guidelines and as directed by SMSSI Management.

•Responsible for conducting walking patrols of building/facility (or assigned areas within or outside the building/facility) and include vehicular patrols, golf cart patrols and/or bicycle patrols.

•Responsible for identifying and reporting security threats, unsafe conditions or hazards, and/or other emergency situations.

•Responsible for site-specific duties and tasks based on assignment, which may include customer service, loss prevention, retail security, lobby/visitor reception, service/freight elevator security, loading dock security, and/or a variety of other safety and security roles.

•Wrote detailed, accurate, and legible incident reports during shift, including notation of any unusual activities and how issues were resolved.

•Responsible for contacting appropriate individuals (Site Supervision, Field Management, etc.) as directed by site post orders or as needed during shift.

•Responsible for knowing all site-specific policies and procedures and implementing emergency response activities as appropriate.

•Responsible for following all company procedures, maintaining acceptable attendance, and adhering to all grooming and customer service standards.

•Responsible for participating in all company and site required orientation and training programs.

•Respond to any incidents that occur during shift, in conformity with the Post Orders and the Company's Use of Force Policy, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.

•Conduct security, customer service, or support function(s) as directed by supervisor or in support of client request(s) Review new and proposed legislation to determine applicability.

Perfumania (Assistant Manager)

Brooklyn, New York 2006-2010

•Supervises, guides, and audits day-to-day activities of the store and its employees.

•Ensures the store is always managed efficiently and professionally.

•Trains, guides, and delegates responsibilities to staff personal.

•Pursues sales growth and strives to meet or exceed daily, weekly, and monthly sales plan.

•Maintains and enforces company standards regarding selling, customer service, merchandising, loss prevention and operational activities.

•Demonstrates knowledge of merchandise, current marketing campaigns and in-store promotions.

•Achieve personal and store sales goals by applying sound customer service and sales protocol.

•Maintained positive and constructive communication with the staff.

•Became familiar with products, brands, and prices and make recommendations of products, including their features and benefits, to suit customers' needs.

Dalsimer Atlas Florist (Sales Representative)

Cedarhurst, New York 2001-2008

•Presented, promoted and sold products/services using solid arguments to existing and prospective customers.

•Performed cost-benefit and needs analysis of existing/potential customers to meet their needs.

•Establish, develop and maintain positive business and customer relationships.

•Reached out to customer leads through cold calling.

•Expedited the resolution of customer problems and complaints to maximize satisfaction.

•Achieved agreed upon sales targets and outcomes within schedule.

•Coordinated sales effort with team members and other departments.

•Analyzed the territory/market’s potential, track sales and status reports.

•Supplied management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

•Kept abreast of best practices and promotional trends.

EDUCATION

•Technical Career Institute, New York, NY Completed 2 years in Automotive Technology, 2008

Concentration in: Information Systems

•Midwood Highschool, Brooklyn. NY, Obtained High School Diploma 2001

LICENSES

•Class B CDL

•Air brake Endorsement

References available upon request

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