Customer Service Data Entry
Resume:
Meosha Washington
New Orleans, LA *****
**********@*****.***
Customer Service professional with several years of experience. Extensive background working in inbound and sales, call centers providing excellent customer service with a professional behavior, excellent verbal communication, accurate data entry, and technical support.
• Verifies enrollment status, makes changes to associate record, research and resolve workday enrollment system issues/errors/edits • Processed Referral Authorizations for prerequisite orders • Responsible for direct billing and delinquency process • Responds to inquiries concerning enrollment process • Completed a variety of government trainings for Medicare and Medicare risk.
• Proficient with Medicare systems DDE and CDS and resolving claim overlaps. Technical Experience
MS Office, MS Word, MS Excel, MS PowerPoint, MS Outlook, Type 35wpm, Insurance, Claim, Customer Service, Purchases, AS400, Sale, Filing, Schedule, Billing, portfolio, People Soft, Payroll, Inbound, Opera PMS
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Unarmed Security Officer
Force One Security - New Orleans, LA
October 2021 to Present
• Greeting customers and watching reporting to manager and LP Server
Tulane University
December 2020 to May 2022
Fixing and severe College students sandwich’s etc
Custodian/Janitor
Mount Carmel Academy - New Orleans, LA
May 2017 to February 2020
Cleaning classrooms moping taking out trash wiping down classrooms room boards vacuum classrooms carpet etc
Front Desk Receptionist
STE. HELENE HOTEL - New Orleans, LA
2014 to August 2018
Front Desk/ Night audit • Greeted every guest with a smile.
• Responsible for checking in between 25-60 guests per day as well as checking out. Handled cash drawer of $1000 daily.
• Proficient in LMS and OPERA PMS systems • Responsible for checking future reservations for accuracy.
• Responsible for balancing the house occasionally.
• Relief of concierge occasionally.
Unarmed Security Guard
Admrial Security Services - New Orleans, LA
November 2014 to July 2018
• Greetings customer, events watching clients merchandise Custodian/Janitor
Enmon Enterprises LLC d.b.a Jani-King - New Orleans, LA March 2014 to February 2016
Cleaning toys “R” Us moping taking out trash cleaning floors with Machine, cleaning banks, cleaning office’s
Temporary Appointment Scheduler/Receptionist
URGENT CARE HEALTH CENTER - New Orleans, LA
2014 to 2014
Schedule shifts and hours by matching caregiver qualifications and availability to client's needs • Communicate new assignments and/or schedule changes to caregivers and clients • Participates in on- call rotation as assigned.
• Assists with the verification and release of billing and payroll information • Works with Client Care Coordinator as well as Lead Receptionist to assist in resolution of caregiver issues as well as patient issues.
• Proficient in using EHS Scheduling Systems as well as Epic. Hospital Billing/Follow up Interim
WEST JEFFERSON HOSPITAL - Marrero, LA
2013 to 2014
• Edited hospital bills while confirming and verifying insurance coverage.
• Completed a variety of government trainings for Medicare and Medicare risk.
• Proficient with Medicare systems DDE and CDS and resolving claims Assign rooms to guest based on their request. Confirm reservations and cancellations and preregister Housekeeping/Laundry
The Quality inn Hotel
2012 to 2014
2012-2014 • Assign rooms to guest based on their request. Confirm reservations and cancellations and preregister designated guests prior to their arrival. Coordinate the staff and resources to accommodate the needs of the guest. Take in house guest calls and request assign it to appropriate person and call guest to make sure they were satisfied check guess out settle guest accounts.
• Perform all Guest Service Representative functions as required; assist in booking room reservations; assist in answering hotel phone calls and notifying guests of message. Provide relief support to the hotel PBX operator during shift. Follow all specified procedures to reconcile cashier's reports with Night vision system each night, researching and posting any unresolved tickets from the day shifts. Balance and audit for accuracy room revenue, food and beverage revenue, cashier's reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues. Balance and audit for accuracy
Transmit credit card batches.
Rooms controller/ Housekeeping Supervisor
Harrah's Hotel and Casino
2010 to 2012
Assign rooms to guest based on their request. Confirm reservations and cancellations and preregister designated guests prior to their arrival. Coordinate the staff and resources to accommodate the needs of the guest.
• Take in house guest calls and request assign it to appropriate person and call guest to make sure they were satisfied check guess out settle guest accounts.
• Train, supervise and educate new employees on cleaning procedures and safety processes specific to public space areas. Inspect work performed to ensure that it meets specifications and established standards and complete required documentation. Investigate any complaints about service and equipment, and take corrective action.
• Coordinate activities with Front Desk and Maintenance to ensure that services are provided in an efficient and timely manner. Evaluate employee performance and recommend personnel actions such as promotions, transfers, discipline actions and Dismissals.
• Confer with the staff to resolve performance and personnel problems, and to discuss company policies. Assist Executive Housekeeper with administrative function Customer Service Professional
CINGULAR WIRELESS - Metairie, LA
2006 to 2007
• Provided excellent customer service to existing and new customers.
• Completed a variety of customer service based trainings.
• Reached sales goals monthly.
Maintained a good reputation and received high scores on customer feedback survey Mobile Sales Consultant, Best Buy • Support location in achieving operating results, growth objectives and overall financial performance goals. Deliver customers promise and provide personalized services to ensure customers' needs are met with the right solution for their unique requests.
• Handle all aspects of the sale including activations with all major carriers. Ensure that our customers walk out with of the store confidence in the product(s) that they have purchased.
• Follows all store operations including visual presentation, store layouts, cleanliness, policies and procedures, cash handling, shipping,
Store Manager
NEXTEL RETAIL STORES - Metairie, LA
March 2005 to August 2005
• Maintained store from its entirety.
• Managed a crew of five.
• Arranged store schedules.
• Developed and motivated team.
• Brained stormed new ideas for sales daily.
• Responsible for performing store meetings monthly and maintaining weekly.
• customer files as well as monthly store production files.
• Doubled and almost tripled daily productivity.
• Recognized for excellent customer service store wide.
• Maintained daily goals using Microsoft Excel spread sheets and used Gers as an.
• inventory system while also using People Soft for payroll purposes.
• Performed monthly evaluations based on goals and progress of employees. Wireless Consultant
March 2005 to August 2005
• Sales quotas were given out and were to be met each month.
• Providing excellent customer service.
• Completed a variety of trainings for customer service, how to micro manage, managing others and many human resources based classes.
• Handling cash draws on a daily basis.
• Responsible for opening the store on time as well as closing.
• Responsible for daily suggestive selling.
• Performed credit background checks.
• Passing training classes on a monthly basis.
• Adjusted to change on a daily basis.
• Assisted customers with phone orders as well as answered billing and general questions from inbound callers.
Assistant Store Manager
NEXTEL RETAIL STORES
March 2004 to March 2005
• Assisted Store Manager with daily duties.
• Ordered supplies for the store weekly.
• Maintained business files daily.
• Responsible for maintaining order and motivating team to excel.
• Responsible for recruiting and training new hires.
• Recognized nationally throughout the company for excellent customer service.
• Assisted customers with phone orders as well as answered billing and general questions from inbound callers.
Education
High school diploma
University of Central Ar - New Orleans, LA
2006 to 2008
Sarah T Reed High School - New Orleans, LA
Skills
• Receptionist
• Scheduling
• Filing
• Data Entry
• Billing
• Night Audit
• Security
• Communication skills
• Customer service
• Driving
• Computer skills
• Food service
Certifications and Licenses
Guard Card
Assessments
Home health aide skills — Proficient
March 2022
Providing care to patients in a home setting
Full results: Proficient
Work motivation — Proficient
March 2022
Level of motivation and discipline applied toward work Full results: Proficient
Cleaner fit — Proficient
March 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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