Customer Service Call Center
Resume:
G
Rodneysha
Gibson
**********@*****.**
m
Flint, MI 48501
SUMMARY
Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers. Increased single-stick success and maintained a draw rate of 13 patients per hour by using efficient and painless techniques • Utilized best practices, including recommending that nervous
patients lay down to achieve a 70% reduced instance of fainting • Received 10+ special requests to draw blood from returning
patients with needle phobias • Demonstrated genuine compassion for all patients and co-workers
while seeing 40-100 patients per day
SKILLS
• Drawing blood
• Blood specimen storage
• Specimen Collection
• Venipuncture
• Phiebotomy
Supply Restocking
Venipuncture
Quality Control
Blood collection
Specimen Preparation
Patient Care
EXPERIENCE
Customer Service Representative
Flint, MI
Walmart/ Aug 2013 to Current
Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers. Demonstrated excellent communication skills in resolving product and consumer complaints.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Consulted with customers to resolve service and billing issues. EDUCATION AND TRAINING
Certified Phlebotomist : Phlebotomy
Soaring Training Center Jul 2024
Flint, MI
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