Customer Service Quality Control

Ericka Johnson

Career Summary

Over ** years of Customer Service experience allotted advanced communications, operations, and exemplary customer relation skills. Creating continued career growth and professional development.

Dallas, Texas

(214) 881 – 0563

*.******@*****.***

EXPERIENCE

Humana Wellness Solutions, Remote—Customer Care Specialist

06/2018 - PRESENT

●Assist customers with obtaining their health goals through identifying their specifics need and creating health regimens.

●Facilitated Life Coach scheduling with members to meet their specific needs.

●Exemplary customer service and attention to details; lead to global team recognition.

Worley Catastrophe, Irving Texas- Claims Representative

05/2011- 02/2015

●Administered front line customer support for insured customers post catastrophic events.

●Conducted casualty and coverage assessments, to determine specific departmental and process needs.

●Processed & batched checks

●High quality control accuracy and exceptional call metrics, increased customer satisfaction which lead to internal promotions.

Sprint, Irving— Quality Control Specialist

05/2000 - 12/2010

●Monitored inbound customer service calls for national support offices.

●De-escalations

●Customer retention and loyalty services

EDUCATION

Woodrow Wilson, Dallas— High School Diploma

MONTH 20XX - MONTH 20XX

SKILLS

· Advanced MS Office Operations

· Proficient in the use IBM clone and Mac desktops

· Data entry

· Management/ Team Management

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