Customer Service Human Resources

Jaspreet Saggu

Hillsboro, OR 510-***-**** *******************@*****.***

Professional Summary

Dedicated and experienced professional with over 7 years of diverse experience in customer service, technical support, and human resources. Adept at working both independently and collaboratively in fast-paced environments. Seeking a customer service role to leverage my skills in enhancing customer satisfaction and operational efficiency.

Experience

Customer Service/Cashier – Home Depot July 2020 - Present

●Manage front-end cashier operations, and ensure exceptional customer service.

●Implement and enforce company procedures, including cash handling and customer interactions.

●Collaborate with cross-functional teams to address staffing needs and support HR initiatives.

●Contribute to training and development programs to enhance team performance and customer satisfaction.

Technician/Customer Service (part time) – Intel July 2023 – Dec 2023

●Conducted comprehensive testing and analysis of semiconductor devices using advanced equipment and protocols, ensuring adherence to industry standards and product specifications.

●Executed troubleshooting procedures to identify and resolve technical issues in a fast-paced manufacturing environment, minimizing downtime and enhancing production efficiency.

●Maintained accurate documentation and records of test results, equipment maintenance activities, and process changes, ensuring compliance with regulatory requirements and quality standards.

Independent Consultant - India Sep 2016 – Jul 2020

●Advised clients on hair, nails, and other cosmetic needs, providing personalized recommendations to enhance their appearance and confidence.

●Conducted consultations and developed customized beauty routines, ensuring high client satisfaction and repeat business.

HR Customer Service Intern – Nestle, India May 2016 – Aug 2016

●Assisted with recruiting, candidate screenings, and maintaining applicant tracking systems.

●Developed and implemented HR policies and procedures, including employee onboarding and training coordination.

●Maintained accurate records of IT inventory, employee data, and project milestones.

Education

Bachelors of Science, Computer Application, May 2015

Punjab University Chandigarh, India

MBA, Information Technology & Human Resources, June 2017

Punjab Technical University, India

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