Customer Service Representative
Resume:
Phyllis Goss
Nicholasville, KY *****
*******.****@**********.***
Work Experience
CSR - Customer Service Representative
MedVet - Lexington, KY
September 2022 to Present
Scheduling appointments, answering and directing incoming phone calls. Keeping flow of appointments for ophthalmology department. Closing invoices for patients, collecting payments and balancing duties. Office Assistant
WN LLC - Nicholasville, KY
February 2022 to Present
General office assistant duties. Counting coins, preparing shipments, sorting packages, checking in packages from eBay.
CSR - Customer Service Representative
Eagle Finance - Lexington, KY
September 2021 to February 2022
I answered the phones, took loan applications and typed and closed loans after they are finished at underwriting
Veterinary Receptionist/Assistant
Nicholasville Road Animal Hospital - Lexington, KY September 2017 to September 2021
I answered multi line phones, scheduled appointments, route faxes and emails, fill prescriptions and normal veterinary office duties. I'm an excellent multi tasker and pay great attention to detail. I've been a receptionist for 30 years and try to have a great relationship with clients Veterinary Assistant/Receptionist
Animal Clinic of Wilmore - Wilmore, KY
May 1990 to August 2017
Assisted the veterinarian with procedures and surgery. Took care of boarding pets, answered phones and scheduled appointments. Various office duties as needed. Faxing forms, filled medications, collected payments.
Veterinary Receptionist
Education
High school diploma
Jessamine County High School - Nicholasville, KY
August 1983 to May 1986
Skills
• Animal Handling
• Computer Skills
• Multi-line Phone Systems
• Veterinary Assistant
• Animal Care
• Medical Records
• Pet Care
• Front Desk
• Time Management
• Filing
• Customer Service
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