Customer Service Quality Control
Resume:
Betty Darlene Nierman
*** **** **** ******, ***. F123, Rogers, AR 72756
************@*****.***
Career Summary
I worked as a factory worker for 23 years. I held different positions that ranged from packer, stitcher, sealer, customer service representative, die maker, to being the senior screen maker. I have also worked as a secretary and ran the front office of a large corporation, taking care of the incoming calls, billing, ordering, customer service and all clerical needs. I have worked in a convenience store and was a key carrier, preparing cash reports and setting up store for the next day to be opened, and closed down the store at night. I worked at the most previous job for almost 10 years working first as a General Clerk II, was then promoted to General Clerk III, and then was promoted to a Quality Control Clerk.
Skills and Strengths
Data Entry
Microsoft Word/Excel/Power Point/Outlook
Database Management/Quality Assurance/Inventory Management
Customer Service/Shipping & Receiving
Punctuality/OSHA Compliance
Outgoing personality/Respectful to Supervisors & Co-Workers
Detail Oriented/Ability to learn quickly
Job History
SERCO, INC 710 Roselawn Rogers, AR 72756
09/23/2013-06/30/2023
Quality Control Clerk-August 31, 2015-June 30, 2023
General Clerk III/ES2 –May 2014-August 30, 2015
General Clerk II-September 23, 2013-April 2014
This company was part of the Affordable Healthcare Act. We were a government contractor that reviewed the paperwork from the consumer so they could get their subsidies to help pay for their insurance. If we needed more verification of their personal information we would contact the consumer to get that information.
Vitronic Promotional Group – HWY 160 – Doniphan, MO 63935
09/18/1989-09/20/2013
This company was an advertising specialties company. I held many different positions when I worked for this company for 23 years. I have training in almost every department that was available. Fifteen of the years worked was in the Screen making/Die Making department. I was the senior screen maker who did the training for the new employees who were hired in.
Education
High School Diploma – Doniphan High School-Doniphan Missouri - Graduated May, 1977
Colorado Technical University Online-MSM-Organizational Leadership & Change-Graduated May-2012
Colorado Technical University Online-MBA-Accounting-Graduated May, 2011
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