Network Security Risk Management

SIMON KUSUGH

Houston, TX 713-***-**** ******@*****.***

PROFESSIONAL SUMMARY

Dedicated telecommunications and cybersecurity professional with 20 years of experience in installing, maintaining, and testing telecommunications systems. Expertise in network security, risk management, and the development of comprehensive risk mitigation strategies. Proven ability to implement robust security solutions that elevate organizational security posture while adapting to evolving challenges in high-pressure environments. Skilled in educating stakeholders, managing security protocols, and leading patch management programs to achieve company objectives through meticulous planning and execution. CORE COMPETENCIES

• Cybersecurity & Network Security: Expertise in encryption protocols, risk management, and cybersecurity strategies.

• Threat Detection & Vulnerability Management: Proficient in data encryption, VPN solutions, and incident response.

• Telecommunications Systems: In-depth knowledge of fiber optics, computer forensics, and advanced telecommunications infrastructure.

• Technical Tools: Proficient in Microsoft Office Suite, WireShark, and other industry-standard software. PROFESSIONAL EXPERIENCE

Premises Technician

AT&T Services Inc., Houston, TX

January 2019 – Present

• Installed, configured, and troubleshot data, voice, high-speed Internet, IPTV, and VoIP services, including Gigabit Internet via Fiber Optics.

• Educated customers on AT&T services, ensuring seamless network integration.

• Enhanced data protection by configuring security software on customer devices.

• Trained new AT&T field technicians in the efficient installation and maintenance of Internet services using fiber optics.

Manager, Network Security

Betaview Technology Inc., Houston, TX

May 2010 – December 2018

• Developed and implemented process improvements to align with business objectives based on customer feedback.

• Ensured compliance with PCI data security standards and established a standardized incident response program.

• Applied CIS benchmarks to validate security measures and managed a comprehensive security patching schedule.

• Delivered preventive training on cybersecurity threats such as phishing and ransomware.

• Managed the company's BYOD (Bring Your Own Device) program, ensuring secure integration of employee devices.

Manager, Network Services

AT&T Services Inc., Houston, TX

November 2007 – March 2010

• Identified and retrained underperforming technicians, leading to improved performance and achievement of company goals.

• Enhanced team performance by mentoring, cross-training, and removing obstacles, resulting in higher job completion rates.

• Promoted a safety-conscious work environment, significantly reducing accidents and incidents.

• Improved customer retention by resolving complaints promptly during initial dispatches. Premises Technician

AT&T Services Inc., Houston, TX

April 2006 – October 2007

• Led a team in the launch of AT&T U-Verse services in Houston, providing training on installation and maintenance.

• Collaborated with Motorola engineers to debug the initial IPTV Set-Top boxes before the Houston launch of AT&T U-Verse Services.

• Installed the first U-Verse service in an apartment in San Antonio in 2006.

• Installed, configured, and troubleshot data, voice, high-speed Internet, IPTV, and VoIP services. Network Center Technician (Tester)

AT&T Services Inc., Houston, TX

May 2003 – March 2006

• Diagnosed and resolved hardware, software, and network issues, generating detailed maintenance reports.

• Tested various network components such as FLM150, T1, ISDN, and ensured SLA compliance on high- capacity services.

• Served as a liaison between Special Services Systems Technicians, CLEC technicians, Central Office Technicians, and customers for network issue testing and ticketing.

• Installed a T1 at the Network Center for training purposes, facilitating the education of Network Center Technicians.

Systems Technician

AT&T Services Inc., Houston, TX

October 1999 – April 2003

• Installed and repaired DS1 and High-Speed Internet Service software/hardware at customer locations.

• Installed Ethernet Network Cards, software drivers, and configured customer devices for internet access.

• Installed ADSL and ISDN lines and configured customer equipment for internet connectivity.

• Installed and repaired Competitive Local Exchange Carrier (CLEC) lines. EDUCATION

Master of Science in Cybersecurity and Information Assurance Western Governors University, Salt Lake City, UT July 2024

• Excellence Award in Cybersecurity Management II – Tactical

• Relevant Coursework: Secure Network Design, Cybersecurity Management, Ethical Hacking, Forensics, and Network Intrusion

Bachelor of Science in Professional Technology Studies – Telecommunications Pace University, New York, NY August 2015

• Graduated Magna Cum Laude

CERTIFICATIONS

• Certified Computer Hacking Forensic Investigator (CHFI) – EC-Council

• Certified Ethical Hacker (CEH) – EC-Council

• CompTIA Security+ – CompTIA

• Professional Scrum Master I – Scrum.org

• General Radio Operators License – FCC

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