Customer Service Flexible Schedule
Resume:
Jada Shaw
Unemployed
Chicago, IL *****
***********@*****.***
Reliable, dedicated, and experienced professional offering experience in retail and warehouse environments. Pleasant and courteous personality, with the ability to work a flexible schedule and assume additional responsibilities on an as-needed basis.
● Ability to work a flexible schedule
● Enjoy working in fast-paced and high energy environments
● Great customer service skills and energy
● Lifted heavy loads continuously
● Proficient in MS Word, Excel, PowerPoint, Google Spreadsheets, and other computer programs
● Filed family and friends taxes for two years 10 clients/season ㅡ
Flexibility/ Adaptability/ Managing Multiple Priorities/ Excellent Training
Greater Chicago Food Depository, Chicago, IL Date Completed:10/15/2021 Front of House Customer Service Excellence Job Training Program Attended a 4-week online training program at the Greater Chicago Food Depository’s Chicago’s Community Kitchens. With a focus on understanding and gaining customer service skills and professionalism in the workplace, training included
● Food safety training
● Text, phone, and email etiquette ● Verbal
and non-verbal professional communication
Work Experience Training
Remittance Processing Specialist
JPMorgan Chase - Chicago, IL
April 2019 to January 2020
● Allergen basics
● Order-taking techniques ● Customer
service tools ● Barista training
● open mail, negotiate checks, and prep them into batches. Run mail on the OPEX machine. Follow SOPs
Sortation Associate
Amazon - Chicago, IL
October 2017 to August 2018
2801 S Western
• Scanned boxes and other materials to ensure accuracy and for inventory purposes
• Monitored and successfully placed boxes in appropriate areas
• Scanned packages using hand-held devices and input information into company databases
• Itemized boxes, placed into appropriate tracking areas and bags in ㅡ
Package Handler
FedEx Ground
January 2017 to February 2017
7833 W 75
• Stacked packages and boxes as requested and determined
• Prepared boxes for shipment and itemized according to tracking systems
• Scanned boxes and other items using handheld devices
• Placed information into computer systems and databases
• Worked in a fast-paced and high energy environment Crew Member
A Safe Haven Foundation June
2016 to August 2016
Compliance
June 2016 - August 2016, 2750 W Roosevelt Rd.
• Database Migration of a security database
• Over 200 names and i.d. numbers
• Perform quality verification and ensure cells matched correctly McDonald's Corporation / Crew Member
October 2015 - January 2016, 5315 W Madison
• I operated the register and handled all cash and credit transactions in an accurate and timely fashion.
• Take customers orders and deliver them back to the customer's accurately
• Keeping the area neat/tidy, filling straws, napkins, utensils, condiments, and wiping down drink stations
• Taking orders, filling drinks, accepting payment, and putting fast food orders together
Education
M.S in Office software including Word
West University
September 2016 to January 2017
High School Diploma
Gage Park High School
September 2014 to June 2016
Skills
● Warehouse Associate
● Picker Packer
● Shipping Receiving
● Excel
● Word
● Machine Operator
● Workday
Additional Information
Skills Attitude/high Energy /Passion/ Honesty/ Integrity/ Morality/ Dedication/ Hard-Working/ Work Ethic/ Tenacity/ Dependability/ Reliability/ Responsibility ㅡ
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