Customer Service Part-Time
Resume:
Work
Bisrat
Calgary, AB
**********@*****.***
I am seeking a full-time or part-time position where I can use my experience dealing with the public and to learn new career skills.
Skills
Strong customer focus
Take pride in maintaining an exceptional level of service
Ability to work independently or as part of a team; can work without supervision where required
Consistent application of appropriate skills
Understand unique needs of each customer, willing to go beyond expectations to ensure they are met
September 2023 -update Calgary security services
Protecting company property from vandalism and theft.
Ensuring the safety of individuals from potential danger.
providing excellent customer service .
Conducting timely and effective communication to the office
December 2022-August 2023 Customer service Reef Technology
JUNE 2015 – JULY 3023
Customer service,Parking Lot Attendant / MNP Community & Sport Centre / Calgary, AB (Formerly REPSOL Centre, Talisman Centre)
Direct customers to available parking spaces during regular operating hours as well as special events
Traffic control during special events
Assume responsibility for an excellent customer experience from the moment they access the property until they leave; prioritize customer inquiries and concerns
Maximize safety and security in the parking areas by monitoring for and reporting hazards; respond to security concerns when they arise, fill out reports for management, and communicate with authorities as needed
Answer visitors’ questions and guide them to their destination as needed
Greet customers; create a positive, friendly impression on behalf of the business
Keep parking lot clear of unauthorized usage and monitor traffic flow
Perform vehicle counts as required
Cashier duties as required
2008 – 2020
Customer service,parking Lot Attendant / SAIT/Jubilee Parking Services and Standard Parking / Calgary, AB
Similar duties to current position with the MNP Community & Sport Centre, along with staffing the parking pay station and processing payments.
Provide a consistently high level of customer service, including answering questions and sharing information in a friendly & knowledgeable manner
2003 - 2008
Banquet Server/ Marriot Hotel/Delta Bow Valley Hotel/Fairmont Palliser Hotel/ Calgary, AB
Review and understand Event Plans and banquet rooms are set as per the customer request
Set up for events by putting out tablecloths and place settings, arranging table placement
Set up buffets with food presentation standards and practices in mind, ensuring safe food handling performance
Prepare coffee breaks, carts, and stations with appropriate food and beverages
Greet all guests and owners warmly with an appropriate greeting.
Replenish buffet items to ensure consistency and freshness in presentation.
Serve plated dinners to guests and respond to requests for beverages, appetizers and other needs
Keep glasses filled; remove each round of plates and replenish utensils
Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area.
Ensure guest satisfaction throughout the meal service.
Performing basic cleaning tasks as needed or directed by supervisor.
Monitor and maintain cleanliness, sanitation, and organisation of assigned station and service areas.
Ensure proper use, storage of all meeting room equipment.
Maintain high standards of safety and cleanliness in all areas of work.
Pass any information that is needed to the next staff member on duty.
Communicate any areas of need, problems, and concerns from guest to Banquet Manager.
Assist others with side work including stocking, polishing silverware, glassware etc.
Perform cleaning tasks and breakdown of service
Clean up venue after event ends and assist with inventory, food storage and other closeout tasks
Education
Accounting Diploma / Addis Ababa Commercial School, Ethiopia
1992
Certificate in Non-life Insurance / Banking and Insurance Institute, Ethiopia
References
Available upon request
Contact this candidate