Service Representative Customer
Resume:
TA N YA S H A R M A ************@*****.***
South River, NJ 08882
PROFESSIONAL SUMMARY
e Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with
proactive attention to individual customer needs.
ies and attention to
e Smoothly handles questions and resolves concerns with great problem-solving abil
detail.
e Multitasks and manages time well to consistently meet performance targets.
e Train customer care professionals, monitor their customer interactions and provide feedback on where
they can improve.
WORK EXPERIENCE
Customer Service Representative, Customer Care Department, Feb 2018 - Oct 2022, India, Delhi NCR
e Answered inbound calls to greet and assist customers with various needs and questions.
e Researched assistance requested and offered accurate information to resolve issues and respond to
inquiries.
e Resolved customer inquiries, complaints, and issues providing insightful solutions.
e Returned customer calls and responded to inquiries and complaints.
EDUCATION
Bachelor of Science, Engineering Jun 2022
SD Public School - Delhi, India
SKILLS
Product Sales Call Center Experience
Inbound call answering Billing Procedures
LANGUAGES
English
Hindi
a
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