Customer Service Route Driver

TROY WARNER

Honea Path, South Carolina, ***** United State

*****.******@********.*** / 864-***-****

SUMMARY

Accomplished Field Representative and Route Driver with over 10 years of experience in delivering exceptional service, managing client relationships, and driving business growth across diverse industries. Proven expertise in territory management, market research, and route optimization, with a strong focus on maximizing sales and enhancing operational efficiency. Highly skilled in inventory management, product quality control, and cash handling, ensuring accurate and timely reporting. Adept at resolving customer issues, maintaining high standards of customer service, and fostering positive client interactions. Possesses excellent communication and interpersonal skills, capable of working independently or as part of a team in fast-paced environments. Committed to maintaining company standards, achieving organizational goals, and contributing to overall business success.

SKILLS

Supplier sourcing

Growth planning

Trend Monitoring

Market Knowledge

Networking abilities

Market understanding

Customer Relations

Account Management

Lead prospecting

Sales understanding

Networking expertise

Territory Management

Problem solving

Communication

Leadership

Social Media Marketing

Team Building

Proficient with Microsoft Windows and Office Software Proficient with Google and Apple platforms

Worked with Android and Apple backed cell phones with apps for business use

Driving box trucks up to 26' without CDL

EXPERIENCE

Field Representative / Nielsen - Honea Path, South Carolina, United State 02/2015 - Current Managed the installation and maintenance of sample homes within the Greenville DMA, playing a key role in the expansion of panel homes by establishing new sample sites.

Oversaw a field area comprising 85-90 sample homes throughout their participation, ensuring consistent quality and maintenance standards.

Maintained responsibility for company assets, including a vehicle, metering equipment, and tools, while averaging 300 miles of travel per week to support operational needs.

Collected and safeguarded demographic data from sample homes, upholding strict privacy and confidentiality protocols. Independently scheduled and coordinated visits to panel homes through phone, text, and email, ensuring efficient time management and coverage.

Deployed to additional markets in the Southern region, such as Atlanta and Jacksonville, to assist in the installation of new homes and support regional expansion efforts.

Utilized Nielsen software on Windows PCs to test and validate equipment following installation and maintenance, ensuring optimal performance.

Supported the Market Manager in various aspects of business operations, contributing to overall market success and growth. Conducted surveys and interviews with field participants to gather data. Organized and maintained client records in a timely manner. Provided support to clients regarding any issues or problems they experienced during the field process. Assisted in developing and implementing marketing strategies for new products or services. TW

Analyzed customer feedback, market trends, and competitive intelligence to identify opportunities for improvement. Route Driver / Cromer Food Services - Honea Path, South Carolina, United State 01/2001 - 02/2015 Managed pre-set routes that included manufacturing plants, hospitals, and small businesses, generating over $60,000 in annual sales. Ensured product quality by rotating inventory to maintain freshness and removing any food items that did not meet company standards. Handled cash collection and accountability by retrieving funds from vending machines and delivering them to the cash room for proper processing and reporting.

Addressed all customer service requests and issues directly at the route driver level, ensuring prompt and effective resolution to maintain customer satisfaction.

Delivered goods to customers in a timely and accurate manner. Ensured all deliveries were properly documented and signed for. Maintained detailed logs of daily route activities, including stops, pickups, and drop-offs. Verified accuracy of invoices against delivery receipts. Loaded trucks with necessary packages prior to departure. Inspected vehicles for mechanical items and safety issues before each trip. EDUCATION

Bachelor of Science: Mathematics

Machine LearningBellows College - Dry Prong Louisiana GED Diploma

EducationGrant High School - Dry Prong Louisiana

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