Project Manager Management

MERIN MARY JOSEPH

PROJECT MANAGER

***********@*****.*** 505-***-****

Summary

Project Manager with over 10 years of experience, excelling in planning and managing entire project lifecycles. I ensure on-time delivery by effectively overseeing schedules, budgets, and resources across various project management frameworks, including Agile, Waterfall, and MS Project Plan, to guide teams through the software development life cycle (SDLC).

Facilitate Project Planning and Execution: Lead the team in planning and implementing project phases, ensuring alignment with project goals, timelines, and deliverables.Skilled in managing stakeholder expectations and guiding cross-functional teams to deliver programs on time and within budget.

Manage Project Plans and Logs: Develop and manage detailed project plans, workflows, and status logs; identify and mitigate risks to scope and timeline, and manage changes as required.

Oversee Project Documentation: Ensure that all project-related documentation, including project reviews and retrospectives, is completed and maintained accurately.

Lead Requirements Gathering: Collaborate with stakeholders to define business requirements, scope, and project charters using structured project management methodologies.

Define and Align Project Objectives: Work closely with stakeholders to identify project goals, requirements, and scope, ensuring clear understanding and commitment from the team.

Monitor and Document Project Progress: Track the project's progress, documenting key milestones and deliverables, and promptly reporting any delays or issues.

Communicate Project Status: Provide regular updates to clients, team members, and stakeholders on project status, milestones, and deliverables, ensuring transparency and alignment.

Lead Planning Sessions: Facilitate planning sessions, ensuring that the project scope is well- defined, tasks are assigned, and timelines are clear to all team members.

Monitor and Report Project Execution: Regularly track and report on project execution, ensuring that the team remains on schedule and within scope. Skills Portfolio

• Management Tools:

o Jira: For sprint planning, issue tracking, and managing Agile workflows. o Microsoft Teams: For facilitating team communication, collaboration, and conducting remote Scrum ceremonies.

o Smartsheet: For tracking sprint progress, reporting, and enhancing team collaboration. o Microsoft Project: For managing project timelines, resources, and integration with Agile practices.

• Agile/Scrum Expertise:

o Liaison Between Business & Tech: Facilitating clear communication and alignment between business objectives and technical execution.

o User Stories & Product Backlog Management: Expertise in writing user stories, managing the product backlog, and prioritizing tasks to deliver maximum value. o Sprint Ceremonies: Proficient in organizing and facilitating daily standups, sprint planning, sprint reviews, and retrospectives.

o Team Velocity & Continuous Improvement: Monitoring team velocity, identifying bottlenecks, and fostering continuous improvement. o Testing & UAT: Coordinating system/integration testing and managing user acceptance testing (UAT) within sprints.

• Technical Skills: Strong understanding of IT infrastructure, networking, data centers, and cloud services, with the ability to support Agile teams in these areas.

• Leadership Skills: Proven ability to lead cross-functional Agile teams, manage complex projects, and foster a collaborative team environment.

• Communication Skills: Excellent verbal and written communication skills, essential for facilitating Scrum ceremonies and ensuring alignment between stakeholders.

• Risk Management: Expertise in identifying, assessing, and mitigating risks within an Agile framework to ensure successful sprint outcomes.

Core Competencies

! IT Project & Program Management

! Agile & Scrum Methodology

! Sprint Planning & Tactical Execution

! Risk Management & Team Resilience

! Agile, SAFe, and Hybrid Frameworks

! Resource Allocation & Cost Optimization

! Stakeholder Communication & Engagement

! Leadership & Team Performance Coaching

! Analytical Problem-Solving within Agile Teams

! Team Collaboration, Coaching, & Motivation

Day to Day Duties

• Requirement Gathering : Capture all requirements in a clear and organized manner, such as in a Requirements Specification Document (RSD) or a Product Backlog (for agile projects).

• Project Planning: Develop and manage comprehensive project plans that align with strategic business objectives and ensure effective execution.

• Coordination: Facilitate collaboration across departments to establish streamlined project workflows and define key performance metrics.

• Documentation: Generate detailed reports on project performance and maintain thorough documentation to support project tracking and accountability.

• Monitoring: Supervise project activities to ensure smooth and efficient execution, addressing any deviations from the plan promptly.

• Process Improvement: Assess and enhance project processes by identifying inefficiencies and implementing targeted improvement strategies.

• Risk Management: Proactively identify potential project risks and formulate robust mitigation plans to minimize impact.

• stakeholder Communication: Foster strong relationships with clients and stakeholders through clear, consistent communication, providing regular updates and addressing concerns.

• Ensuring Quality: Implement and oversee quality assurance processes to ensure project deliverables meet established standards and client expectations.

• Issue Resolution: Tackle and resolve issues that emerge throughout the project lifecycle to maintain project momentum and success.

Work Experience

RTA Technology Project Manager 10/2021 – 07/2024 Role: Project Manager

Industry: Banking and IT Services

Project Overview:

Managed and lead the implementation of a new CRM system designed to enhance customer interactions, streamline sales processes, and improve data analytics for better decision-making. The project involved integrating the CRM with existing systems, migrating data, and training staff on new tools and processes. Key Responsibilities:

• Project Planning & Scheduling: Developed and maintained a detailed project plan, including timelines, milestones, and deliverables. Coordinated with stakeholders to define project scope, requirements, and objectives.

• Resource Coordination: Allocated and managed resources, including internal team members and external consultants, ensuring effective utilization and timely completion of project tasks.

• Vendor Management: Worked with CRM software vendors and integration partners, overseeing contract negotiations, managing deliverables, and ensuring that the system met technical and functional requirements.

• Risk & Issue Management: Identified potential risks and issues, developed mitigation strategies, and implemented corrective actions to address any project challenges. Ensured minimal disruption to project timelines and deliverables.

• Stakeholder Communication: Served as the primary point of contact for all project stakeholders. Provided regular status updates, conducted meetings, and facilitated effective communication between team members and senior management.

• Change Management: Managed changes to the project scope, schedule, and budget, ensuring that all modifications were properly documented and communicated. Adapted project plans to accommodate evolving business needs and requirements.

• Quality Assurance: Oversaw the testing and validation of the CRM system to ensure it met all quality standards and performance criteria. Coordinated with the QA team to address any defects or issues prior to go-live.

• Training & Support: Developed and delivered training programs for end-users, ensuring that staff were equipped with the necessary skills and knowledge to effectively use the new CRM system.

• Provided ongoing support during and after the system rollout.

• Lead the planning and implementation of projects, ensuring adherence to project scope, budget, and timeline.

• Led and designed business requirements, scopes, and charters for multiple projects using a Waterfall/Agile approach.

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.

• Develop comprehensive project plans to monitor and track progress.

• Manage changes to project scope, schedule, and costs using appropriate verification techniques.

• Measure project performance using appropriate tools and techniques.

• Report and escalate issues to management as needed.

• Manage the relationship with the client and all stakeholders.

• Perform risk management to minimize project risks.

• Establish and maintain relationships with third parties/vendors.

• Coordinate with various departments to ensure alignment on project goals and timelines.

• Identifying project goals, needs, and scope.

• Planning, monitoring, and documenting tasks throughout the project.

• Ensuring all tasks, deliverables, and project materials are delivered promptly and reporting any delays in a timely fashion.

• Developed and managed master project plans, workflows, status logs; identified and mitigated risks to scope/timeline; escalated and managed change requests as required. Key Achievements:

• Successfully implemented the CRM system on time and within budget, enhancing customer data management and sales process efficiency.

• Achieved a 25% increase in sales team productivity by streamlining workflows and automating routine tasks.

• Improved customer satisfaction scores by 20% through better tracking and management of customer interactions and support.

• Seamlessly integrated the CRM with existing ERP and marketing systems, ensuring a unified view of customer data across the organization.

OMA Technologies Project Manager 04/2021 – 10/2021 Role: Project Manager

Industry: IT Implementation of a Digital Banking Platform Project Overview:

Project Managed and lead rollout of a new digital banking platform for a major financial institution. Led a team of developers, business analysts, and compliance officers to design and implement a secure, user- friendly platform for online and mobile banking. Ensured the platform met all regulatory requirements and integrated seamlessly with existing banking systems. Key Responsibilities:

• Project Planning: Lead the comprehensive planning of the project, including defining the scope, establishing timelines, and allocating resources. Create detailed project plans, work breakdown structures, and schedules to guide the execution of multiple projects within the program.

• Resource Management: Oversee the allocation and optimization of resources across all projects within the program. Ensure that the right talent and tools are assigned to each project, managing cross-functional teams to achieve program objectives efficiently.

• Execution Oversight: Monitor the progress of the program and individual projects, ensuring that all phases are executed according to the plan. Address any deviations from the plan, and implement corrective actions as necessary to keep the program on track.

• Stakeholder Coordination: Facilitate collaboration between internal teams, external partners, and stakeholders. Ensure effective communication and coordination among all parties involved to achieve program goals and resolve any issues that arise.

• Risk Management: Identify, assess, and mitigate risks associated with the program. Develop and implement risk management plans to proactively address potential challenges and minimize their impact on program success.

• Change Management: Oversee change management processes within the program, including handling scope changes, schedule adjustments, and budget modifications. Ensure that changes are communicated effectively and that all stakeholders are informed and aligned.

• Performance Monitoring: Utilize performance metrics and KPIs to track program success. Regularly review and analyze program data to assess performance against objectives, and make data- driven decisions to enhance program outcomes.

• Reporting: Provide regular updates and reports to senior leadership and stakeholders on program status, milestones, and performance. Highlight key achievements, risks, and issues, and recommend actions to ensure program success.

• Strategic Oversight: Provide high-level strategic direction for program execution, ensuring alignment with organizational goals and objectives. Develop and maintain program roadmaps that align with the company’s strategic vision and deliver measurable outcomes. Key Achievements:

• Successfully delivered the digital banking platform with enhanced features including mobile check deposit, online account management, and real-time transaction alerts.

• Ensured compliance with financial regulations and industry standards, including data protection and cybersecurity measures.

Citi Bank NTT DATA Consultancy Project Manager 12/2017-04/2021 Role: Project Manager

Industry: Network & IT Integration Services

Project Overview:

The project involved the development and replacement of a new firewall designed to streamline customer interactions, improve sales tracking, and enhance overall customer service. The project required coordination across various departments, including IT, networking, Sales, Marketing, and Customer Support. Key Responsibilities:

• Implemented Project Management Methodologies: Utilized Scrum and Agile methodologies to manage project phases, ensuring iterative progress and timely delivery of the network system.

• Coordinated and Managed Cross-Functional Teams: Led a diverse team of IT developers, network team,business analysts, and marketing professionals. Achieved a 10% increase in team efficiency through effective coordination and resource management.

• Defined Project Scope and Objectives: Worked with stakeholders to define the device features and functionalities, ensuring alignment with business goals.

• Created and Maintained Project Documentation: Developed comprehensive project documentation, including project plans, scope statements, and status reports, to track progress and ensure transparency.

• Facilitated Project Meetings: Organized and led regular project meetings, documenting discussions and decisions to keep all stakeholders informed and aligned.

• Monitored Project Progress: Tracked the progress of development tasks, provided regular updates to stakeholders, and ensured adherence to project milestones.

• Developed Detailed Project Plans: Created detailed project plans outlining deliverables, timelines, and resource allocation. Ensured all milestones were met and deadlines adhered to.

• Utilized Project Management Tools: Worked on MS Project and Jira to manage schedules, track performance, and monitor project progress.

• Planned and Documented Tasks: Coordinated tasks across the project timeline, documenting each step to ensure clarity and accountability.

• Ensured Timely Delivery: Managed the project timeline effectively, promptly addressing any delays or issues to keep the project on track.

• Collaborated and Allocated Resources: Worked with team members to prioritize tasks and allocate resources efficiently to meet project goals.

• Directed Project Completion: Oversaw the final phases of the project, ensuring the network system was delivered on time, within budget, and met all specified requirements. Key Achievements:

The firewall systems were successfully developed and launched on schedule. It led to a significant improvement in customer relationship management and sales tracking, resulting in increased operational efficiency and enhanced customer satisfaction.

Citi Bank Useready Consultancy Project Manager 07/2014 – 12/2017 Role: Project Manager

Industry: Network & IT Integration Services

Key Responsibilities:

• Coordinated and managed projects involving cross-functional teams, resulting in a 10% increase in team efficiency.

• Worked on defining project scope and objectives, engaging all relevant stakeholders.

• Created and maintained comprehensive project documentation throughout the project lifecycle.

• Coordinated tasks and ensured project deliverables were met by collaborating with cross-functional teams.

• Facilitated project meetings, documenting key discussions and decisions.

• Monitored project progress and provided regular updates to stakeholders.

• Developed detailed project plans, set targets for milestones, and ensured adherence to deadlines.

• Utilized project management tools like MS Project and Jira to track project performance and schedule adherence.

• Planned, monitored, and documented tasks across the project timeline.

• Ensured timely delivery of all tasks, deliverables, and project materials, and promptly reported any delays.

• Documented each step of the project process using various project management tools.

• Ensured project deadlines were met by effective planning and execution.

• Collaborated with team members to determine priorities and allocate resources accordingly.

• Planned, organized, and directed the completion of projects, ensuring they were delivered on time, on budget, and within scope.Planned, organized, and directed the completion of specific projects, ensuring they were delivered on time, within budget, and within scope. Certifications

§ Professional Scrum Master (PSM®)

Academics

BACHELOR OF ENGINEERING, Bachelor of Engineering: Electronics and Communication, 2013 RVS College, ANNA University – India.

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