Data Entry Customer Service

Shavelle Ruffin

****************@*****.*** 601-***-**** Jackson, MS www.linkedin.com/in/shavelle-ruffin SUMMARY

Seasoned professional with 17 years of experience, adept in data management and process enhancement. Proven track record in data validation, quality assurance, and exceeding customer satisfaction goals. Seeking a Data Entry Associate role to leverage administrative and analytical skills for data accuracy and efficiency. WORK EXPERIENCE

Self-employed

Customer Service Representative Nov 2022 - Present

• Utilize data from customer interactions to enhance processes and identify improvement opportunities.

• Extract and organize data from customer databases to support informed decision-making.

• Exceed customer satisfaction goals by 15%-30% month-over-month, achieving an average customer service rating of 87%.

Insurance Auto Auctions

Title Clerk Sep 2021 - Aug 2022

• Cultivated strong working relationships with customers, sales personnel, and DMV representatives to enhance collaboration and service delivery.

• Executed administrative responsibilities, including filing, data entry, and phone support, to streamline office operations.

• Conducted comprehensive data validation and quality assurance checks, ensuring the accuracy and completeness of title records.

Elevate K-12

Academic Performance Manager Feb 2018 - Jun 2019

• Managed academic performance programs to ensure alignment with institutional goals, developing and implementing strategies that significantly improved student outcomes.

• Analyzed performance data to identify trends and challenges, collaborating with faculty, staff, and students to recommend actionable improvements to enhance the learning environment. Hibbett Sports

Store Manager Jul 2004 - Aug 2017

• Managed daily store operations, including inventory oversight, staffing, and customer service, to enhance operational efficiency.

• Developed and implemented sales strategies that consistently exceeded revenue targets.

• Trained and mentored employees, promoting a culture of teamwork and high performance while ensuring compliance with company policies and safety standards. EDUCATION

Grand Canyon University

Master of Science - MS, Psychology

2019

Jackson State University

Bachelor of Science - BS, Chemistry

2008

CERTIFICATIONS

Project Management Certification, gener8tor Skills Accelerator Dec 2022 SKILLS

Data Analysis • Python • R • Training and Development (HR) • Time Management • Project Management • Team Building • Problem Solving • Strategic Planning • Leadership • Communication Skills • Computation • Data Entry • Computer Skills • Attention To Detail • Interpersonal Skills • Communication

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