Customer Service Quality Assurance

Tannessia T. Scott

**** ********* **., *******, ***** 77053 832-***-****; ***************@***.***

OBJECTIVE: Seeking a customer service position. With a professional environment, where I can maximize my skills, quality assurance, program development, and training experience.

EDUCATION

TEXAS SOUTHERN UNIVERSITY Houston, Texas

Bachelor of Science in Health Studies/Education

Honorary Dean’s list recipient Diploma received May 2011 Minor: Kinesiology

WILLOWRIDGE HIGH SCHOOL Houston, Texas

Diploma received May 2003

PROFESSIONAL EXPERIENCE

Harris County Juvenile Probation Houston, TX (11/2011-current) Supervision/Monitor

* Monitoring juveniles behavior during community service

* Promoting victim safety

* Encouraging community involvement

United Parcel Service (UPS) Stafford, TX (12/01/11-12/31/11) Driver Helper-Seasonal

* Help Handling the load

* Help with Navigation

* Help Guide

* Customer Service

* Help with House Keeping

* Working Conditions

Gulf Coast Regional Blood Center Houston, TX (12/2008 – 04/2010)

Laboratory Technical

* Performed and document compatibility testing.

* Simple antibody identification, and donor serological testing.

* Evaluate and processed requests and patient samples for each established guidelines. Monitor inventory of components.

* Record, place and fill orders for antigen-negative red blood cells.

* Prepare washed and deglycerolized RBCs.

* Perform quality control and preventative maintenance. References available upon request

AFFILIATED COMPUTER SERVICES Houston, TX (12/2004-11/2008) Customer Service Representative

* Responded to telephone inquiries and complaints using standard scripts and procedures.

* Scheduled work to ensure accurate phone coverage; monitored priority of calls and shifts and escalated calls to assure resolution of problems.

* Opportunity to sale goods at discount prices.

CITI GROUP Houston, TX (08/2003- 11/2004)

Collection Agent/ Customer Service

* Review, recommend and resolve difficult collection accounts to minimize the company's loss.

* Analyzed data to make recommendations regarding net credit loss, yield, expense control and liquidation.

* Review, recommend and approve/decline credit decisions and product options.

VOLUNTEER EXPERIENCE

The American Red Cross 180 hours

American Boy’s and Girl’s Club 85 hours

SKILLS

General knowledge of health education. General periodic discussion & review, goals & expectations, motivation & inspiration, and Data Entry. References available upon request

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