Customer Service Security Officer
Resume:
Richard Joaquin
San Lorenzo, CA *****
********@*****.***
Accomplished Security Lead with a proven track record at Electronic Arts, enhancing safety and customer
satisfaction through effective conflict resolution and superior customer service. Skilled in emergency
response and relationship management. Also seek and maintain full-time position that offers professional
challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work Experience
Security Officer + Guest Relations
Crowne Plaza Hotel-Foster City, CA
February 2022 to Present
• Responsible for the safety of patrons at the hotel's nightclub, as well as hotel guests and fellow staff
• Enhanced client satisfaction by providing exceptional customer service in responding to inquiries and
resolving concerns.
• Resolved issues through active listening and open-ended questioning, escalating major problems to
manager.
• Improved customer satisfaction scores through application of superior conflict resolution and problemsolving
skills.
• Monitored front areas so that questions could be promptly addressed.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying
identification.
Security Officer
Manning Regional Security-Hesperia, CA
August 2023 to May 2024
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying
identification.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Security Lead
Electronic Arts-Redwood City, CA
October 2019 to April 2021
• Managed physical security systems installations, ensuring proper functionality and effectiveness in
protecting assets and personnel.
• Monitored daily operations, identifying potential vulnerabilities and addressing them proactively to
prevent breaches or incidents.
Successfully resolved numerous workplace conflicts through proactive mediation strategies.
Supervised event security teams, providing a safe environment for attendees while minimizing
disruptions or disturbances.
Reviewed incident reports thoroughly, taking corrective actions where necessary to improve overall
security performance.
Coordinated with other departments to develop effective communication channels during emergencies,
enhancing organizational readiness and resilience.
Managed a team of security professionals, ensuring adherence to company policies and procedures for
optimal safety standards.
Education
High school diploma
San Lorenzo High School - San Lorenzo, CA
June 2002 to June 2002
Skills
• Detail Oriented
• Training and mentoring
• Hospitality services
• Complex Problem-Solving
• Patrol operations
• Time Management
• Security Guard License
• Strong empathy
• Emergency Response
• Relationship building and management
• Patience and composure
• Upselling strategies
• Superior customer service
• Listening Skills
• Complaint Handling
• Guest Relations Experience
• Security
• Network Firewalls
• Relationship Management
Certifications and Licenses
Guard Card
Contact this candidate