Technical Support Engineer
Resume:
ANWER IQBAL
209-***-**** ********@*****.***
SUMMARY
Accomplished and energetic Technical Support Engineer with over 30 years of practical experience in customer support, sales, and applications engineering. Proven expertise in handling customer inquiries and complaints, project management, and training. Adept at communicating complex technical information concisely and efficiently. Known for professionalism, thoroughness, and a results-driven approach, seeking to leverage these skills in a dynamic technical support role.
PROFESSIONAL EXPERIENCE
Nevro, Redwood City, CA
Technical Support Specialist
Mar 2018 – Mar 2024
Resolved product and procedural inquiries for class II and class III medical devices, assisting patients, doctors, and field representatives.
Documented all technical/clinical information in various applications for efficient issue resolution.
Initiated and processed complaints in a timely, compliant manner, conducting Good Faith Efforts to follow up as required.
Solaredge, Fremont, CA
Technical Support Engineer
Nov 2015 – Feb 2018
Provided phone / chat support to solar system installers/users addressing issues with Solar PV systems installation, operations and remote monitoring.
Recommended design alternatives and provided troubleshooting guidance.
Explained monitoring portal data to end-users and advised on issue resolution.
ABB / Power One, San Jose, CA
Technical Support Engineer
Jun 2012 – Oct 2015
Supported Field Engineers/electricians with remote monitoring and solar PV systems installation.
Advised on NEC-compliant system design, optimal sizing, grounding, and wiring.
Trained end-users on solar monitoring platform operations and reporting.
ISIS Electronics Manufacturing Services, San Jose, CA
IT Manager
Feb 1997 – Jan 2012
Directed security and operations for corporate network and ERP system.
Managed a team of IT specialists, serving 150 employees.
Developed strategic IT plans, managed vendor contracts, and ensured 99.99% network uptime.
E-Z Link Technologies, Fremont, CA
Managing Partner
Jun 1993 – Dec 1996
Oversaw daily operations, including sales, customer support, and hardware/software maintenance.
Hired and managed a team of 10 technology specialists.
Secured service contracts with major companies such as Wells Fargo Bank and Seagate Technologies.
EDUCATION AND CERTIFICATIONS
Master of Science, Electrical Engineering
University of Oklahoma, Norman, OK - 1986
Bachelor of Science, Electrical Engineering
NED University of Engineering and Technology, Karachi, Pakistan - 1981
Entry Level Certification by North American Board of Certified Energy Practitioners (NABCEP)
May 2008
CompTIA A+ Certification
May 1995
OSHA 10 Hours Outreach Training Program – General Industry
June 2015
Professional Courses:
Photo Voltaic System Design and Installation, Diablo Valley College, Concord, CA - May, 2008
Alternate Energy Systems and Controls, De Anza College, Cupertino, CA - June 2008
SKILLS
Technical Support & Troubleshooting
Project Management
Customer Relationship Management
Training & Mentorship
Microsoft Windows OS & Office Suites
Solar PV Systems & Inverters
Prompt Engineering
Salesforce, Skype, ETQ, Fourth Shift, Master Control
PROFESSIONAL DEVELOPMENT
Prompt Engineering: Actively pursuing self-study and online courses to master the art of Prompt Engineering.
INTERESTS
Solar Energy
Emerging Technologies
AI and Machine Learning
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