Technician Ii Technical Information
Resume:
**** ** ******* **, ****** City, MO ***** 816-***-**** ******.****@*****.***
Aguer Kuir Gak
Professional Skills: Excellent interpersonal communication skills. Ability to explain technical information to both non-technical and technical peers, clients, and management. Honest, trustworthy, reliable, and punctual. Ability to work individually and as an active team player.
Technical Skills:
Hardware: Dell workstations and servers, HP server, Cisco routers, switches and ASAs
Cloud Computing: AZ-900 Certified. Azure Services such as Compute, Network, Storage and Database
Operating Systems and Applications: Windows Server 2012, Windows 10, Windows 7, Windows XP, Microsoft Exchange 2010 Server, and Office 365, Microsoft Team, and SharePoint.
Networking Protocols: DNS, TCP/IP, WINS, BigIP, BGP, OSPF, EIGRP, ISIS, and Ethernet Repair (E-LINE, EPIPE, VPLS, & VPRN).
Management and Support Applications: Power Connect, Cisco WebEx, Zoom, Cisco jabber, Cisco Finesse, Microsoft Teams, Yammer, and Ops console and Remedy ticketing systems, Wireshark, SIP Trunk & RFC 2544 Test, and various IP telephony applications.
August 2021- Present
Service Assurance (Department)
Enterprise Network Operations Technician II
Communicate effectively and troubleshoot technical issues for CenturyLink clients.
Strong working experience with routers, IP protocols, configurations, interfaces.
Strong understanding of the analytic processes to test and repair Layer 2/3 network problems.
Strong working knowledge of Cisco, Juniper, and Alcatel (Nokia) command line interface (CLI).
Strong working knowledge and experience on Metro Ethernet and IP communications (IPv4, IPv6 subnetting and supernetting, routing protocols such as EIGRP, OSPF, IS-IS, RIP, VPLS, and SD-WAN).
Technical knowledge and experience on technologies (e.g. MPLS, TDM/ TDMoIP, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, and UDP etc.).
Work with local carriers and customers to maintain SLAs for latency, packet loss, jitter, throughput.
Ability to test using standard protocols, as well as Iperf speed test for layer 3 and Brix platforms speed test for layer 2.
Manage customer networks, proactively track and escalate issues, engage resources to expedite repairs of service/network outages.
Experience Interacting with Carriers AT&T, Bell South, Verizon, Frontier, CenturyLink, Windstream, and Time Warner, etc.) diagnosing circuit issues.
Experience using a trouble ticket tracking system e.g. ServiceNow, etc.
Network Monitoring Tools, e.g. SolarWinds, Wireshark, Netcool, etc
Working experience on technologies such as Azure authentication, Microsoft Team, Cisco Finesse, and Cisco Jabber
Strong experience supporting Juniper, Nokia/Alcatel Lucent, Cisco ASR, Adtran, and switches
LUMEN Technologies, (Work from Home), Kansas City, Missouri.
May 2021-Aug 2021
NOC Retails (Department)
NOC Retail Engineer II at T-Mobile
Strong working experience with routers, IP protocols, configurations, interfaces.
Strong understanding of Mist Aps. A, B, C, D, X and Y
Strong understanding of T-Mobile Store Network Design: Primary Broadband, Secondary Broadband and Cradle Point. Troubleshoot PICO cell and T-Mobile/REMO SSIDs.
Monitor and troubleshoot all T-Mobile and Metro PCS stores across the US
Configure, monitor, and troubleshoot Cisco Routers, switches, Access points, Cradle points (backup device).
Work with different vendors at store locations to resolve problem they are having with their connections.
Troubleshooting and supporting layer 3 and convergent connections.
Strong understanding of the analytic processes to test and repair Layer 2/3 network problems.
Strong working knowledge of Cisco command line interface (CLI).
Strong working knowledge and experience on Metro Ethernet and IP communications (IPv4, IPv6 subnetting and super-netting, routing protocols such as EIGRP).
Work with local carriers and customers to maintain SLAs for latency, packet loss, jitter, throughput.
Manage customer networks, proactively track, and escalate issues, engage resources to expedite repairs of service/network outages.
Experience Interacting with Carriers AT&T, Bell South, Verizon, Frontier, CenturyLink, Windstream, and Time Warner, etc.) diagnosing circuit issues.
Experience using a trouble ticket tracking system e.g., ServiceNow, etc.
Social communication tools such as slack and Microsoft Team.
Strong experience supporting Cisco 4300 and switches 3850
LUMEN Technologies, (Work from Home) Kansas City, Missouri.
May 2020-May 2021
Service Assurance (Department)
Enterprise Network Operations Technician 1 and II
Communicate effectively and troubleshoot technical issues for CenturyLink clients.
Strong working experience with routers, IP protocols, configurations, interfaces.
Strong understanding of the analytic processes to test and repair Layer 2/3 network problems.
Strong working knowledge of Cisco, Juniper, and Alcatel (Nokia) command line interface (CLI).
Strong working knowledge and experience on Metro Ethernet and IP communications (IPv4, IPv6 subnetting and supernetting, routing protocols such as EIGRP, OSPF, IS-IS, RIP, VPLS, and SD-WAN).
Technical knowledge and experience on technologies (e.g. MPLS, TDM/ TDMoIP, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, and UDP etc.).
Work with local carriers and customers to maintain SLAs for latency, packet loss, jitter, throughput.
Ability to test using standard protocols, as well as Iperf speed test for layer 3 and Brix platforms speed test for layer 2.
Manage customer networks, proactively track and escalate issues, engage resources to expedite repairs of service/network outages.
Experience Interacting with Carriers AT&T, Bell South, Verizon, Frontier, CenturyLink, Windstream, and Time Warner, etc.) diagnosing circuit issues.
Experience using a trouble ticket tracking system e.g. ServiceNow, etc.
Network Monitoring Tools, e.g. SolarWinds, Wireshark, Netcool, etc
Working experience on technologies such as Azure authentication, Microsoft Team, Cisco Finesse, and Cisco Jabber
GDH, Leawood, KS
Dec 2019 - May 2020
Cisco CME Engineer
Engineer migrating Cisco call management platforms at 43000+ locations for national retailers.
Strong understanding of BNA i.e. TrueSight Automation for Networks incudes vulnerability management and accelerates network configuration changes.
Strong working experience with SIP and POTs
Technical knowledge on Pushing bulk-loader data into VOSS tool and build Communication Management Express.
Validating VOSS against spreadsheet data via PowerShell script.
Executing cutover of site via Voss.
Testing each site to validate successful cutover has occurred.
Strong working knowledge on Survivable Remote Site Telephony (SRST) to transfer routing of calls (IP Blue will be utilized to test).
Update Option 150 with IP Address Management (IPAM) website.
Cutting edge Voice technologies: Radio access Network, AI assistance Chatbot and VAs.
Century Link, Gardner, KS
Sep 2018 – Jan 2020
Service Assurance (Department)
Enterprise Network Operations Technician I, II and III
Communicate effectively and troubleshoot technical issues for CenturyLink clients.
Strong working experience with routers, IP protocols, configurations, interfaces.
Strong understanding of the analytic processes to test and repair Layer 2/3 network problems.
Strong working knowledge of Cisco, Juniper, and Alcatel (Nokia) command line interface (CLI).
Strong working knowledge and experience on Metro Ethernet and IP communications (IPv4, IPv6 subnetting and supernetting, routing protocols such as EIGRP, OSPF, IS-IS, RIP, VPLS, and SD-WAN).
Technical knowledge and experience on technologies (e.g. MPLS, TDM/ TDMoIP, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, and UDP etc.).
Work with local carriers and customers to maintain SLAs for latency, packet loss, jitter, throughput.
Ability to test using standard protocols, as well as Iperf and Brix platforms.
Manage customer networks, proactively track and escalate issues, engage resources to expedite repairs of service/network outages.
Experience Interacting with Carriers AT&T, Bell South, Verizon, Frontier, CenturyLink, Windstream, and Time Warner, etc.) diagnosing circuit issues.
Experience using a trouble ticket tracking system e.g. ServiceNow, etc.
Network Monitoring Tools, e.g. SolarWinds, Wireshark, Netcool, etc.
Metropolitan Community College, Kansas City
Aug 2016 – June 2019
MCCKC- Instructor: Business & Technology
3 years of teaching experience in Digital Literacy, CompTIA IT Fundamentals, CompTIA A+ certification courses, and Cisco Certified Network Associate certification courses.
Education
Metropolitan Community College – Kansas City
Associate in Applied Science - Cisco Network Emphasis, Routing and Switching & CCNA Security
Park University
Actively pursuing Bachelor of Science in Information and Computer Science
Certifications
CCNA
CompTIA IT fundamental
AZ 900: Microsoft Azure Fundamentals
Referees
1.GDH, Technical Services Manager
Jesse Hornecker
Cell number: 913-***-****
Leawood area, KS.
2.CenturyLink, Lead j
Jeff Moore
Cell number:913-***-****
Century area, KS.
Contact this candidate