Customer Service Representative
Resume:
Nina Green
****@*****.***
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linkedin.com/in/nina-green
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@nina.green
Customer Service Representative
A detail-oriented and motivated Customer Service Representative seeking to apply problem-solving skills and proven customer service strategies to contribute to the growth of an organization. Aiming to leverage a successful background in relationship management to increase customer satisfaction, build customer loyalty and reduce response time.
WORK EXPERIENCE
Customer Service Representative
08/2022 – Present
ServiceWorks Inc.
Reduced customer complaint resolution time by 37% through developing effective customer relationship management strategies.
Achieved significant increase in customer satisfaction through proactive customer service methods.
Managed successful relationships with customers by responding swiftly to inquiries and using quality assurance to maintain efficiency.
Customer Service Associate
11/2021 – 08/2022
HelpLine Central
Researched and implemented operational strategies that supported KPIs and significantly improved customer experience
Earned recognition for exemplary customer service through successfully managing product changes across organization
Proactively identified customer needs, successfully promoting and cross selling products to support organizational requirements
Customer Support Associate
05/2021 – 11/2021
Customer Care Hub
Designed and launched a customer feedback program that resulted in a 27% growth in customer loyalty;
Integrated customer service data with customer Relationship Management software, improving work efficiency by 32%;
Quickly addressed and solved customer inquiries, reducing response time by 45%.
SKILLS & COMPETENCIES
Customer Relationship Management
Proactive Customer Service
Quality Assurance
KPI Management
Data Integration
Customer Feedback
Cross-selling
Problem Solving
Time Management
Product Knowledge
Conflict Resolution
Active Listening
Documentation
Organizational Skills
Interpersonal Communication
Empathy & Compassion
EDUCATION
Bachelor of Science in Business Administration
2016 - 2020
Sam Houston State University
Huntsville, TX
Management
Communication
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