It Support Customer Service

Steven C Mount

Derby, KS 316-***-**** ************@*****.***

Skills and Qualifications:

6+ months of Desktop and Laptop System, Network, and Printer installation experience

2+ years of System Maintenance and Assembly experience

2+ years Office365, office.com Experience

2+ Years of Windows, Mac OS, Android, and iPhone experience

5+ years Customer Service

Problem Solver with daily study habits

Certifications:

A+ Core 1 Comp TIA, 12/2023

AWS Cloud Practioner AWS, 10/2023

Education:

Western Governors University- Salt Lake City, UT

Bachelor of Science, Cloud Computing Currently attending WSU Tech – Wichita, KS

Computer Support Emphasis IT Support transfer credits Attended 8/2022-3/2024 Experience:

APEX Systems Inc. Glen Allen, VA

IT Hardware Installer - Contractor 04/2024 - 06/2024

Travel to and Install Laptops and Printers at client offices

Log reports for expenses and mileage

Take care of return equipment shipping

WSU Tech Wichita, KS

IT Student Support - Tech Coach 12/2023 - 03/2024

Take calls from students and staff for university it support

Work on backlog of IT support tickets

Install new hardware, run updates / maintain current equipment Fed Ex Express Wichita, KS

Courier 01/2012 – 01/2015

Unloaded aircraft and trailers

Delivered packages across the state

Clearance to work at the local national airport

First Student Wichita, KS

School Bus Driver 07/2010 – 04/2012

Transport children and adults in the local metropolitan area

CDL Licensed with S and P endorsements

Specially trained to transport disabled individuals Wal Mart Wichita, KS

Garden Sales Associate 01/2010 - 07/2010

Assisted Customers on premises

Forklift Operator

Fixture Installation

Geek Squad Wichita, KS

Agent 05/2009 - 04/2010

Checked in and ran diagnostics of computers and electronics

Assisted customers in choosing ideal products for purchase

Register trained for sales floor backup

Cox Communication Wichita, KS

Loss Prevention Technician 03/2008 - 03/2009

Fully trained home install technician

Specialized in-home equipment retrieval and service disconnection Tek Systems Wichita, KS

IT Contractor 03/2009 - 04/2009

full plant network install

System imaging, transport, and install

Contact this candidate