Customer Service Account Manager

JACQUELYNE MAGEE

619-***-**** ***************@*****.***

SKILLS

Bilingual, fluent in both English and Spanish

Willing to work a flexible schedule

Team leadership

Cold calling

Outbound/inbound Calling

Account management

Exceptional communication skills

Able to work without supervision

Known for understanding and following instructions in a timely manner

Well versed with typing fast, making outbound calls as well as receiving incoming calls

8 Years of experience in customer service and telemarketing

Microsoft Office

Training and developing others

EXPERIENCE

eCapital freight factoring – Carlsbad, CA

May 2018 to September 2021

Account manager

I was managing my client’s funding’s, purchasing invoices and advancing loads. While managing over 30 funding's a day. I was making 60 plus outbound calls to verify the loads before purchasing. I was taking incoming calls as they came in and was trained to help the clients out rapidly, so I was available for the next incoming call. I would give a credit check on our brokers to make sure credit was in good standing before purchase. I handled 40 plus of my own client’s accounts and was available to them via email or phone when they had any questions.

The Home Depot

Garden associate and Head Cashier

October 2015 to April 2018

Addressing employee and customer complaints or request, ensuring all registers have the correct amount of cash at all times and resolving price checks for customers. Ensuring cashiers are providing excellent customer service.

EDUCATION

Highschool Diploma – 2011

Otay Ranch High School

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