Sales Associate Customer Services

Mpho Legodi

Johannesburg, **** +277********

***********@*****.***

Summary

Motivated Sales Associate who is highly energetic, outgoing and detail orientated. Handles multiple responsibilities simultaneously while providing exceptional customer services. Ready to learn and master new concepts and skills. Passionate about ensuring customers leave the business with a positive experience. EXPERIENCE

Sales Associate/ Cashier Nov 2017 - Jan 2023

The TFG Group (Foschini), Johannesburg

● Greeted customers & offered assistance with selecting merchandise and accessories to complete the purchase.

● Helped customers locate products and checked store system for merchandise at other stores.

● Maintained calm demeanour and professionally managed issues in busy, high-stress situations.

● Responsible for Accessories Department.

● Provided positive first impressions to welcome existing, new and potential customers.

● Engaged with customers to effectively build rapport and lasting relationships.

● Rotated stock and restocked shelves to maintain product availability and store appearance.

● Managed returns, exchanges and refunds in accordance with store policy.

● Informed customers of promotions to increase sales productivity & volume.

● Promoted conversion of non-rewards shoppers to reward shoppers and Account holders.

Reasons for leaving the company: The Company was restructuring. Debt Collector Apr 2017 - Apr 2017

JJ HARMSE & ASSOCIATES, Johannesburg, Westrand

● Negotiate payment terms & methods when the debtors are reached.

● Negotiate settlement in line with client parameters.

● Responded to customer’s inquiries and provided detailed account information.

● Analysed customers financial records to determine appropriate payment plan.

● Entered client details and notes into system for inter-departmental access and review.

● Listened to customers and negotiated solutions that met creditor and debtor needs.

● Collected on delinquent accounts to reduce overdue balances. It was training.

Cashier Sep 2008 - May 2016

The Edcon Group ( Edgars)

● Worked flexible schedule and extra shifts to meet business needs.

● Restocked and organized merchandise in front lanes.

● Greeted customers entering the store and responded promptly to customer’s needs.

● Operated cash register for cash, credit and store cards transactions with excellent accuracy levels.

● Processed refunds and exchanges in accordance with company policy.

● Worked with floor team and managers to meet wide range of customer’s needs.

● Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

● Unpacking and replenishing of stock on the floor as well as Gift-wrapping.

● Issued temporary buying slips if customers didn't have their store-cards.

● Assisted with authorization on returned or exchanged goods. Payroll Training within the Store (Edgars)

Duties:

● Made changes according to store needs but liaising with Department Managers on the changes.

● Verified and submitted timekeeping information for accurate and efficient payroll processing.

● Managed employee records on database to maintain accuracy and updated information.

● Maintained employee confidence and protected payroll operations by keeping information confidential.

Training was discontinued because the position was filled. Reason for leaving the company was lack of growth. EDUCATION

Computer Licence - Microsoft office Jun 2003 - Dec 2003 South West Gauteng College, Johannesburg, Westrand Commerce Jan 1997 - Dec 2002

PJ Simelane Secondary School, Johannesburg

SKILLS

Communication Skills:

• Development through interacting with different kinds of people due to teamwork and working in different teams. My roles included frequent interactions with customers. Customer Service Skills:

• Provided excellent customer service by patiently listening and communicating Company policies with empathy.

• Assisted 20+ customers daily with resolving queries liaising with Customer Service Department to resolve issues like Account purchases, account payment etc. Teamwork Skills:

• Worked independently to merchandise Accessories Department as well as marking down sale items and launching Accessories sales on the sales floor.

• Ability to work in a team on major assignments like launching the clothing sale on the floor, unpacking & replenishing of stock on the sales floor and keeping the store neat and tidy daily.

Computer Skills:

• Point of sale systems

• Processing Cash sales and Cash refunds.

• Managed Account purchases, Account Refunds, and updating Customers Payments.

• Item tracking in-store and in other branches (items requested by customers if unavailable in-store).

• IBT systems e.g sending of items to other stores (requested by customers) via Courier(RTT)

• Lay-bye systems, Scanning, Photocopying and e-mailing. LANGUAGES

English : Speak, Read and Write

Sesotho : Speak, Read and Write

Zulu : Speak

LICENSES & CERTIFICATIONS

Driving License 2014

Department of Transport - 418100004TM3

ICDL Certificate 2003

South West Gauteng College - ZA33664

Microsoft Office Package

Senior Certificate (Grade12) 2002

Department of Education - 030-****-**** U

REFERENCES available upon Request.

Contact this candidate