Customer Service Representative
Resume:
Ernesha Russ
Debt Collector - UNITED FINANCIAL
Jacksonville, FL 32244
***********@*****.***
Experienced CUSTOMER SERVICE REPRESENTATIVE / COLLECTOR seeking a position that demands a high level of both team and individual coordination. Experienced at delivering professional services in a team oriented environment. Adept at establishing and maintaining working relationships with management and co-workers to maintain superior productivity.
Ability Summary
● Typing speed: 40 wpm
● Excellent customer service
● communicating confidently and clearly
● great collector
● keep records/notes up to date
● responsible and efficient
Work Experience
Admin Specialist
UNITED FINANCIAL-Jacksonville, FL
February 2019 to Present
Bill and account collectors, sometimes called collectors, try to recover payment on overdue bills.
● They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.
● Explain the terms of sale or contract with the debtor, when necessary
● Learn the reasons for the overdue bills, which can help with the negotiations
● Offer credit advice or refer a consumer to a debt counselor, when appropriate Bill and account collectors generally contact debtors by phone, although sometimes they do so by mail. They use computer systems to update contact information and record past collection attempts with a particular debtor..
Reciever
Fanatics, Inc-Jacksonville, FL
June 2017 to February 2019
A receiving clerk is a position in a warehouse or another facility that receives a large number of shipments on a regular basis. Receivers verify that their content are correct and no items are damaged. Customer Service Assistant
LBS TAX SRV-Jacksonville, FL
June 2015 to June 2017
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Teacher Assistant
Beautiful Mind-Jacksonville, FL
April 2013 to June 2015
Teacher assistants work under a teacher's supervision to give students additional attention and instruction
● Enforce school and class rules to help teach students proper behavior Help teachers with recordkeeping, such as tracking attendance and calculating grades
● * Help supervise students in class, between classes, during lunch and recess, and on field trips
● Some teacher assistants work in specific locations in the school. For example, some work in computer laboratories, teaching students how to use computers and helping them use software.
Tax Preparer
Beautiful Mind-Jacksonville, FL
April 2011 to April 2013
Prepare tax returns for individuals or small businesses. hostess
Orlando, FL
January 2009 to April 2011
Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service. Education
Diploma
High School Equivalency
June 2012
Study
Skills
• Sales Experience
• Customer Service
• Driving
• Customer service
• Security
• Basic math
• English
• Heavy lifting
• Organizational skills
• Microsoft Office
• Administrative experience
• Medical billing
• Property management
• Property leasing
• Fair Housing regulations
• Home care
• Senior care
• LIHTC
• Yardi
• OneSite
• Communication skills
• Time management
• Cash register
• Computer skills
• Microsoft Outlook
• Microsoft Powerpoint
• Management
• Leadership
• Supervising experience
• Accounting
• QuickBooks
• Section 8
• Banking
• Financial services
• Lending
• Research
• Microsoft Excel
• Analysis skills
Certifications and Licenses
Nursing Assistant
January 2013 to Present
Contact this candidate