Customer Service Security Guard

Azam Firouzabadi

North York, Ontario, M*P *T* ***********.*******@*****.*** 437-***-****

Professional Profile

•Proficient in operating and monitoring advanced surveillance and security systems.

• Strong observational and analytical skills for identifying potential security risks.

• Excellent communication and detailed report-writing capabilities.

• Ability to respond quickly and effectively to emergency situations.

• Knowledgeable in access control, safety protocols, and emergency response procedures.

• Reliable, punctual, and physically fit to handle demanding security roles.

• Experience with customer service, concierge duties, and maintaining high levels of hospitality.

Education & Certifications

• Bachelor of Accounting, Payame Noor University, Iran 2001 – 2006

• Valid Ontario Security Guard License, Paragon Security, Canada

• CPR and First Aid Certified, Paragon Security, Canada

• Valid G Class Driver’s License

Professional Experience

Solid Arm Security, Concierge and Security Guard May 2022 – July 2024

• Conducted routine patrols to safeguard premises, ensuring the security of both interior and exterior areas.

• Operated surveillance systems to monitor and report suspicious activities.

• Responded promptly to alarms and emergency situations, ensuring swift resolutions.

• Maintained detailed logs of daily security activities and incidents for record-keeping and compliance.

• Delivered exceptional customer service as a concierge, assisting clients and visitors with inquiries, access control, and personalized services. Availability

Full-time positions with flexible schedules. Available for various shifts including days, nights, and weekends

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