Call center experience, ICD/10 CPT Coding, HIPAA, Multi-tasking

Jodi Marie Baker

SUMM ARY

Dedicated and adop*able professional wilh a proactive a1111ude and the ability 10 leum quickly. Strong work ethic and dTcclive communicalion :-k1Us. Eager to con1ribute to a dynamic 1cam and suppor1 organfaritional goals.

EX P E RI ENCE

JD<li Bak1•r COV/D Registrar I Wi/iima11tic. United S111te.r April 2021) -July 2010 COVID Registar

Entered pauenl informauon into the sys1em

Assisted patients with paperwork

Answen,d phone calls and directed them to the appropriate staff member Checked in patients for their appomunenls

Provided $1.1ppon 10 staff and patients

Established and mamtained a comprehens,vc COVID registration S)'l!tern, ensuring accurate and up- 10-date records of individuals entering the fncility Conducted doily audits ofCOVID reg,stration logs. identifying and resolving any discrepancies in a timely manner, resulting in impro,cd dam accuracy by 20% Collaborated with cross-functional leoms to implement new pro1ocols nnd streamline the registm1jon process. reducing wnu umcs by 15% and enhancing panem satisfaction Provided cxcepllonal cusiome1 service by addressing inquiries and concerns related 10 COVID registrauon. resulting,n • 95 o posilive feedback ruling from patients and their families, Estraetor- lMI'

BANK OF AAl RICAIIRS I IV/11dsor, Umted States J .\farch 1017 -M111• 21)/8 Bank

Scanned checks. money, rrom 1ax payers for current year ond back owed tax years processed record number or tru:es owed High Security Clearance

Suecessrully operated and maintomcd high-speed scanners. accurately scanning and d1g1tmng thousands of documents daily

Collobornted with team members to develop and implement efficient scanning procedunes, resuhing in t1 20% increase in productivity

Conducted quality control checks on scunned documents. ensuring that all riles were accurately captured and indexed for easy rc1ricval

Assis1cd m the organization and storage of physical documents. streamlining the retrieval process and reducing scorch time by 30 •·

Veriried accuracy of scanned iofommtlon by comparing it with original document. Processed large volumes of incoming documents in D 1i111cly manner while ensuring accurn.cy stundards were met.

Humnn Resources Assistant

Whole l ife /11corpomred I Ba::ral, CT I October 10/ 5 - J11111111ry• 10/ 7 Maintained acc::urnte records of employee infommtion such as wages. perfonmmce rC\'IC S, benefits, leave, of absence.

Organized and conduc1ed new hire orientation sessions 10 introduce policies and procedures 10 employees

Created. organized and mamtuincd employee personnel mes to keep sensitive data secure. Developed and mainuuncd training materials and benefits packe1s for new hires, Organized and aueaded hiring events and parucipated in job fairs to network with potential candidates.

l'rcpared and set up new employee oncntauons.

Pro\lded guidance and support lo management ream on various I-LR matters such as compensation packages or employee handbook updates_

Assis1ed with plunnmg. organizing and coordinating company events. Conducted employment verification and backb'fOlmd invesugation to facilitate hiring process. Medkal BIiier And Coder

Adecco Staffing IN lo1ulu11. CT I Jnmiary 1011 - Febmary• l0/4 Veriricd accuracy of patient infonnauon and in.sumnce dalB in billing system. Annlyzcd patient accounts for errors. im1ccurocics or discrepancie-s in billing documentation. Provided customer service support to paucnts regarding bilhng mquiries. Main1oined current CPT, HCPCS codes hbrury ns well as !CD 10 CM diagnostic codes. Ensured timely filing of all cla,lllS within established guJdchncs. Reconci led aceoums receivable to ensure accuracy of payments received .. C O N TA CT

c:P 97!1-600-3789

g j ***********@*****.***

"' Norw,ch, United States. 06360

S K I L LS

Dcc1s1on-Making

Analytical Thinking

Verbal Communication

l'rotcctcd Health Lnrom101ion

ln1c11>crsonal Communication

Work style reliability

Custome:r focus and communication

Organizntioo and Time M am1gcmcnt

MS OOice

Teamwork and Collabonuion

Multitasking

Insurance procedunes undersionclmg

Medical insurance under.Handing

l'roccss Optimization

l'roblcn1 Resolution

Quality Assurance ContrOI.<

ED UCAT I ON AN D

T R A l ~ I N C

Certifirnte

E~cel

Quinnebaug Valley Community College.

Danielson. CT

Expected in May 2033

Crrtificate

Legal Assistant

Quinncnbaug Valley Community College,

Danielson, CT

Daember 20/9

IJigb School l)iploma

Norwich Free Academy, Norwich, CT

June /991

Medical Insurance Coding

Everett Comn1unity College. Everett, WA

Business Administration und Monngcmcnt

TI1rec Rivers Community College, Nor,-,ch,

CT

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