General Manager Store
Resume:
Kenneth Adcock
**********@*****.***
WORK EXPERIENCE
Pet Supermarket
Store Manager
Marietta, GA Mar 2023 - current
Drive financial expenditures awareness to decrease store spending by 9%.
Promote and market the business through local engagement to increase traffic by 14% in second quarter.
Overhaul of sales initiatives to increase dollars per transaction by 18% and items per transaction by 26%.
Elevated company wash experience to increase upgrades by 47%.
Petco
General Manager
Atlanta, GA Oct 2019 – Feb 2023
Achieved comp sales growth of 21% during first year in role, 26% in second year, projected 23% growth in third year.
Prioritized talent retention and supportive leadership to enhance staff capabilities and earn 99.8% associate satisfaction.
Achieved and maintained top 2% in subscription service sales at all managed locations. As well as training other store managers across the company in sales strategies for services.
Elevated company wash experience to increase upgrades by 47%.
Academy Sports + Outdoors
Operations Manager
Cartersville, GA Jan 2018 – Oct 2019
Managed store operations for a team of 50+, focusing on selection, training, and development, which increased employee retention by 22%.
Supervised 7 departments, leading to an 18% improvement in customer satisfaction and ensuring compliance with sales, safety, and security practices.
Developed strategies to achieve operational goals, optimizing scheduling for team, resulting in an 11% increase in productivity and a 7% reduction in operational costs.
Ensured compliance with firearm sales regulations, overseeing 1,000+ transactions annually, while increasing operational efficiency by 13%.
Lowe’s Companies, Inc.
General Manager
Atlanta, GA Nov 2013 – Jan 2018
Modeled and reinforced behaviors, boosting team productivity by 18% and quickly adapting to significant changes to meet evolving customer needs.
Supervised team in warehouse operations, improving efficiency by 12% and reducing errors by 14%, while ensuring safety and compliance.
Provided training to over 75 Associates, improving retention by 18% and reducing onboarding time by 25%.
Identified and communicated operational barriers, implemented solutions, and maintained collaborative relationships. Utilized Lean/5S methodologies to maximize functionality.
Decatur Handyman
Construction Supervisor
Atlanta, GA Mar 2009 – Nov 2013
Managed multiple construction projects from inception to completion, ensuring adherence to timelines and quality standards.
Provided on-site leadership, occasionally substituting for the superintendent, to maintain project momentum and address any issues promptly.
Traveled to diverse project sites to oversee operations and guarantee alignment with project specifications and standards.
Collaborated closely with stakeholders and homeowners to facilitate efficient project delivery within budget constraints, participating in estimation and takeoff processes to ensure accurate forecasting.
Christmas Lights, Etc.
Warehouse Supervisor
Alpharetta, GA Mar 2005 – Mar 2009
Lead an order fulfillment team of 15 to optimize daily order fill rate, controlling labor costs and ensuring efficient operations.
Interpreted inventory reports to determine optimal SKU mix and quantity, coordinating shipments to consumers nationwide with FedEx and UPS shipping software.
Managed order cancellations and oversaw warehouse staff recruitment, interviewing, and hiring processes.
Coordinated Quality Control process for products, process returns, plan bulk orders, order shipping supplies, and oversaw inventory tracking and audits, including check-in and recording of incoming merchandise.
SKILLS
Operations Management
Multi-Store Operations • Planograms • Operations Management • Workload Prioritization • Daily Operations • Big Box • Inventory Control • Policies & Procedures • Operational Excellence • Cost Management • Budgeting & Forecasting • Profit & Loss • Operational Execution • Retail Management • People Development • Process Improvement • Leadership • Inventory Management • Loss Prevention • Financial Reporting • Compliance with Legal Requirements • Policy Enforcement • Operational Direction Implementation • Sales Execution
Customer Service & Relations
Guest Service • Consultative Selling • Customer-Focused Service • Guest Experience • Customer Relations • Customer Relations Management (CRM) • Customer Success • Customer Insight • Guest Satisfaction • Customer Loyalty • Customer Retention • Driving Results • Sales • Customer Satisfaction • Retail • Relationship Building •Marketing
Leadership & Management
Interpersonal Relationships • Leadership • Team Building • Team Leadership • Coaching & Mentoring • Employee Management • Team Performance • Performance Management • Strategic Planning • Delegation • Succession Planning • Recognition Programs • People Management • Cross functional Team Leadership • Training • Talent Acquisition • Talent Retention • Delegation • Conflict Resolution • Motivational Skills • Decision-Making • Adaptability • Change Management • Communication Skills • Influencing and Persuasion
Analytical & Organizational
Analyze Information • Organization Skills • Time Management • Attention to Detail • Emotional Intelligence • Problem-Solving • Merchandising • Critical Thinking • Data Analysis • • Project Management • Risk Management • Prioritization
Product Knowledge & Quality Control
Medication Administration • Pet Food • Animal Health • Quality Control • Product Rollout • Product Knowledge • Inventory Analysis
Sales & Revenue Growth
Sales Metrics • Revenue & Profit Growing • Sales Processes • Sales Management • Sales Performance • Driving Results • Key Performance Indicators • Market Research • Promotions • Sales Techniques • Customer Segmentation • Negotiation
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