Customer Service Information Technology
Resume:
Gabriela Santillan
***** ** ******* ** ******, TX ***************@*****.*** 806-***-****
Education
Southern New Hampshire University June 2021 – May 2024
Associate of Science in Information Technology GPA: 2.6 Manchester, NH
Work Experience
Walmart Supercenter, Store #793 September 2020 – Present
Digital Associate (September 2022 – Present) Canyon, TX
Shop for online customers
Organize orders in the backroom
Dispense orders to customers and delivery drivers
Deliver customer service
Apparel Associate (September 2020 – September 2022)
Work freight in a timely manner
Set modulars
Maintain fitting room and salesfloor cleanliness
Deliver customer service
Fifth Season Inn and Suites September 2016 – October 2017
Front Desk Clerk Amarillo, TX
Greet and welcome guests upon arrival
Check-in and check-out guests
Answer, screen and forward incoming phone calls
Provide basic and accurate information in-person and via phone/email
Receive, sort and distribute daily mail/deliveries
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Assist with special projects as needed
Monitor and order office supplies
Assist with onboarding of new employees
Maintain a clean and organized reception area
Triple F Trucking September 2012 – October 2014
Secretary Manager Goodwell, OK
Organize and coordinate the day-to-day schedule of the team and drivers, including appointments, meetings, and travel arrangements.
Prepare and distribute internal and external documents, including reports, memos, and letters.
Maintain the electronic and paper files of the drivers and ensure they are updated regularly.
Handle confidential information
Plan and coordinate events and meetings as required.
Provide general administrative support, including taking phone calls, handling inquiries, and managing the office calendar.
Perform other duties as assigned by the owner of the company
References
Michelle Ballesteros, Walmart People Lead, **********@*****.***
806. 223. 5428
Desiree Lopez, Walmart Entertainment Team Lead, ****************@*****.***
Tracy Berry, Walmart Digital Coach, *******.******.**@***-****.***
812. 595. 4960
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