Real Estate Customer Service
Resume:
Eczer Desgranges
Pompano Beach, Florida *****
*****************@*****.***
Phone: 561-***-****
Professional Summary
Detail-oriented and multilingual professional with extensive experience across diverse industries including moving services, real estate, direct sales, and field support. Demonstrated ability to manage client relationships, coordinate logistics, and deliver exceptional customer service. Fluent in English, Spanish, French, and Haitian Creole, with a strong background in both domestic and international environments. Committed to leveraging skills and experience to contribute effectively to a dynamic team.
Professional Experience
Noya Movers
Moving Specialist
March 2024 – Present
5500 NW 15th St, Margate, FL 33064
Manage the logistics of moving furniture and household items for customers relocating within and out of the state of Florida.
Coordinate with clients to ensure timely and efficient packing, loading, transportation, and unloading of goods.
Handle delicate and high-value items with care, employing proper techniques to avoid damage.
Communicate effectively with customers to address any concerns or special requirements throughout the moving process.
Maintain and inspect moving equipment and vehicles to ensure they meet safety standards.
Davilma Multi-Service
Real Estate Agent
November 2020 – September 2023
Rue Lorimer Denis, Pétion-Ville, Haiti
Facilitated the buying, selling, and leasing of residential properties in Haiti.
Conducted market research to provide clients with up-to-date information on property values and market trends.
Assisted clients in navigating the real estate process, including contract negotiations and financial transactions.
Managed relationships with local banks and currency exchange services to facilitate smooth financial transactions for property purchases.
Promoted properties through various channels including online listings and social media to attract potential buyers.
Amway
Independent Business Owner (IBO) Contractor
August 2020 – Present
47 Panamerican Petionville, Haiti
Operate a direct sales business focusing on health products, kitchenware, and beauty products.
Develop and implement marketing strategies to increase sales and expand customer base.
Provide personalized customer service, including product recommendations and post- purchase support.
Maintain inventory levels, manage orders, and handle financial transactions to ensure efficient business operations.
Train and mentor new contractors to build a strong sales team and achieve business goals. Dinepas
Field Service Support
January 2018 – October 2020
Port-au-Prince, 6110 Imp Moise, Petion-Ville 6110, Haiti
Distributed water and water purification products to customers across Haiti, ensuring timely and efficient delivery.
Provided technical support and troubleshooting for water purification systems, addressing customer issues and ensuring optimal performance.
Coordinated with logistics teams to manage inventory and schedule deliveries, optimizing routes to maximize efficiency.
Educated customers on the proper use and maintenance of water purification products to enhance satisfaction and product longevity.
Collected feedback from customers to improve service delivery and product offerings. Education
Diesel Institute
Port-au-Prince, Haiti
Mechanic Certification
Completed comprehensive training in diesel mechanics, including engine repair, maintenance, and diagnostics.
Gained hands-on experience in working with diesel engines and related systems. Toussaint Louverture Haiti
Port-au-Prince, Haiti
High School Diploma
Completed coursework in core subjects including mathematics, science, and language arts.
Developed foundational skills in problem-solving, communication, and critical thinking. Skills
Multilingual Communication: Fluent in English, Spanish, French, and Haitian Creole.
Customer Service: Proven ability to provide high-quality service and support across diverse industries.
Logistics Management: Experience in coordinating and managing moving and distribution operations.
Sales and Marketing: Skilled in direct sales, marketing strategy development, and customer relationship management.
Technical Support: Expertise in troubleshooting and providing support for technical products.
Certifications
Certified Moving Specialist (Expected 2024)
Real Estate License (Haiti)
Amway Independent Business Owner Training
Professional Affiliations
Member, Haitian Association of Real Estate Professionals
Member, Amway Global Network
References
Available upon request.
Contact this candidate