Customer Care Registered Nurse

Curriculum Vitae

Rosemary Akinyi Ochieng’

Phone: +254-***-***-*** Email:*****************@*****.***

Bio Data

Gender: Female

Nationality: Kenyan

Personal Profile

An energetic, organized and extremely dedicated nurse who has deep insight into handling nursing procedures. I am currently working as a Clinical Nurse/ Chief Nurse at International Organization for Migration. Having over 20 years of experience am adept at performing a variety of nursing duties from routine physicals to assistance with emergency care. Specialized in providing exceptional patient care through effective communications and astute observations. I am a dependable individual with a solid capacity to follow medical and nursing procedures to assist in healing and general wellbeing of patients.

Education

1992 - 1993

Diploma in Midwifery

Pumwani Maternity School

1988 - 1991

Diploma in General Nursing

Kenya Medical Training College

1981 - 1984

Kenya Certificate of Secondary Education

Moi Nyabohanse Girls High School

Professional Qualifications

2023: PSEA Training

2022: Customer Care Training

2016: Teleradiology Overview & Users Training

2013: USRAP Expanded Vaccination Pilot Project.

2012: Certificate Update on vaccinology for Under fives

2009: Customer Care Training

2006: Certificate National Aids/ STI Control

2004: Certificate in Computers; New Horizon Centre

2004: Certificate in Basic Life support; Amref Int. Training Centre

2001: The health and Needs of a Child

Skills

Communication Skills: Communicates very well both orally and in writing. Possess good presentation skills and people handling techniques.

Interpersonal Skills: Ability to work in a team, demonstrated ability to build agreement and navigate complex and appropriate frameworks. Ability to develop effective working relationships with other program partners and counterparts.

Flexibility: Capacity to fit into most environments, maintain calm under pressure and can adapt well to changes in the workplace.

Leadership Skills: Proven ability to Lead and manage operations team to deliver a culture that supports and contributes to the strategic objectives of the organization and meet approved service standards.

Decision Making and Problem-Solving Skills: I can make timely, well considered, and logical decisions on problem situations that may arise so as to find appropriate and workable solutions.

Team player: Works as a competent member of the team, willingly providing back-up support for coworkers when appropriate and actively supporting group goals.

Time Management: Ability to prioritize work and manage time effectively.

Organization and Planning: A highly organized individual who approaches all their work in a methodical and professional manner.

Work Experience

March 2002 to date

International Organization for Migration

Position: Clinical Nurse/ Chief Nurse

Responsibilities:

Daily running of the UKTB clinic in Nairobi

Ensuring that all migrants destined for the United Kingdom are screened are TB free and issued with a certificate to that effect before departure.

Counselling clients with abnormal CXR’s and referring those who require TB treatment.

Coordinating with other depts. Both internal and external to ensure smooth client flow and satisfaction.

Ensuring that accurate client identification is always done prior to doing the CXRS.

Ensuring high standards of professionalism is maintained at all during the health assessment process.

Supervision of clinical nurses, customer care assistants and dispatch messengers.

Administering pre-departure treatment for traveling refugees and coordinating with medical assistant outgoing departure notifications.

Provision of briefings to clients to make them aware of all the requirements, for example the need to have a DNA test done, lab tests, x-rays and maintaining good record of the medical examination reports.

Supervision of clinical staff.

Taking up TDY’s / medical escort duties as and when allocated.

Liaison with embassies for clients’ data processing.

Identification of clients in laboratory and x- ray.

Acting on Hold Alerts and coordinating client recalls and referrals with the customer care assistant.

Uploading CXR reports and other results to e-medical.

Coordinating with Nairobi hospital for reports from the radiology unit.

Acting as chief nurse in her absence

Uktb –Africa focal person; coordinating / offering technical support for Uktb activities in the region.

2000 - 2002

WELL BABY CLINIC

Position: Nursing Sister

Responsibilities:

Shift leader.

Coordinating Continuous education for staff.

Coordination of daily activities in the ANC/WBC vaccination center.

Health education in the ante-natal / post-natal clinic

1991 - 2002

Aga Khan Hospital Nairobi

Position: Nursing Sister (A/E),(WBC)/ Hospital Night Supervisor

Responsibilities:

Triaging patients according to their needs at the Accident/Emergency department.

Managing patients in the short- stay.

Preparing patients for emergency operations.

Referral of patients to other departments for further service provision

Assisting doctors carry our medical examination.

Dressings

Assisting in emergency situations e.g., Resuscitation, suturing, IV Cut-down

Ensuring the general cleanliness or hygiene of the work environment.

Other Positions Held

1997 -1999: Hospital Night Superintendent at The Aga Khan Hospital-Nairobi

1993 - 1997: Senior Staff Nurse/ Nursing Sister at The Aga Khan Hospital-Nairobi

Additional Information

Awards and Achievements

Dedicated service award from Aga Khan Hospital

Outstanding performance in coordination, leading to the promotion to the position of Sister

Trainings and Workshop

General management in relation to health institution

Research methodology

Child rights and child protection among others

Team Building

Principles of Management

Practice Development

Models of Nursing

The Health and Needs of a Child

Introduction to Research Methodology

Putting People First

Basic and Advance Security in the field

Prevention of Sexual Exploitation and Abuse

Clinical care of severe acute respiratory infections

Triage and treatment of Covid -19 patients

Infection Prevention and Control (IPC) for Novel corona virus Covid19

Hobbies and Interests

Reading, Swimming, Travelling

REFEREES:

To be provided on request.

Contact this candidate