Restaurant Manager Customer Service

SERGIO NAVARRO

Assistant Restaurant Manager

626-***-**** ***********@*****.*** La Puente, CA

SUMMARY

Experienced Assistant Restaurant Manager with a track record of success in improving operational efficiency, providing exceptional customer service, and developing high-performing teams. Skilled in restaurant operations, team leadership, and problem-solving. Strong communication skills and proficiency in English and Spanish. Committed to creating a positive work environment, ensuring food safety, and maintaining high levels of guest satisfaction. Eager to contribute my expertise and enthusiasm to a leading organization in the food service industry.

EXPERIENCE

Assistant Restaurant Manager

McDonald's 08/2006 - Present Altadena, CA

Assisted the Restaurant General Manager in managing the daily operations of a high-volume quick service restaurant. Filled in for the Restaurant General Manager, leading a team of 50+ employees.

Assisted in selecting, coaching, training, and developing Team Members resulting in a 10% increase in productivity. Directed and assigned work to ensure efficient operations and timely service.

Created a positive work environment resulting in a 15% decrease in employee turnover.

Expedited food service and assisted with food preparation during peak hours.

Ensured high levels of guest satisfaction, food quality, and restaurant cleanliness resulting in a 20% increase in customer ratings.

Treatment Coordinator

Pacific Dental Services 03/2013 - 02/2020 Pinole, CA Assisted Drs. with presenting affordable and managable treatment fot the future.

Performs excellent customer service and administrative management duties acting as a liaison between patients, pharmacists, physicians

internal sales forces ensuring services are performed at a high standard while minimizing cost and managing schedules. Demonstrates exceptional communication via telephone to educate, inform, and assist patients and their families in all areas of reimbursement support.

Creates and maintains accurate and completed documents and files. Perform basic accounting functions, vendor billing information to patients and Developed new procedural guidelines such as HIPPA, phi etc.

STRENGTHS

Leadership

Dynamic leader with a proven track

record of successfully motivating and

guiding teams towards achieving

goals.

Problem Solving

Strong analytical skills combined with

creative problem-solving approach,

resulting in effective resolution of

complex issues.

Communication

Excellent verbal and written

communication skills, enabling

seamless collaboration with team

members and customers.

SKILLS

Restaurant Operations

Team Leadership Customer Service

Food Safety Staff Training

Inventory Management

Financial Management

Problem Solving Communication

Time Management inventory

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