Los Angeles Customer Service
Resume:
€_ Sonya San Nicolas.pdf Qa &
SONYA SAN NICOLAS
‘Bellflower, CA 90706
‘SonyaSunNicolas9@ gmail.com
SUMMARY
Hardworking medical administrative professional offers great people skills, organized file management and deep
understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience
‘with electronic recordkeeping and insurance documentation.
SKILLS
© Skills & Abilities ‘© Patient Scheduling
‘© Efficiency and time management + Payment Processing
Customer service ‘* Taking Client Histories
‘Appointment confirmation ‘© Data Entry
‘Insurance Verification Verbal and Written Communication
EXPERIENCE
LyFT
Los Angeles,CA
Lyft Driver (01/2024 to Current
‘Transported clients to their destinations, safely and on-time.
‘© Delivered goods and services to customers on time and in excellent condition.
‘© Demonstrated professional conduct with clients and families do deliver outstanding customer service.
VALLEY SCHOOL OF DENTAL ASSISTING
Downey, CA
Dental Assistant Student (01/2022 to Current
Currently enrolled with projected completion by end of 2024.
DOORDASH
Los Angeles, CA
Delivery Driver 11/2019 to 08/2022
‘© Communicated with restaurant staff to coordinate deliveries and obtain destination address.
‘© Picked up meals from local restaurants and dropped off at residential and business customer locations.
‘© Documented time of delivery to record completion of order.
‘¢ Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
DENTAL OFFICES
Los Angeles, CA
‘On-Call Receptionist (03/2021 to 07/2022
Greeted customers, answered general questions and directed to appropriate locations.
Researched issues between different databases to collect important information and resolve questions.
Collated, bound and stored computer-generated reports.
Protected clients' rights by maintaining confidentiality of personal and financial information.
‘Scheduled appointments and maintained and updated appointment calendars.
‘Composed and prepared routine correspondence, letters and reports with job-related software.
STAFFING AGENCY
Los Angeles, CA
Office Assistant (05/2019 to 10/2021
© Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and
tracked documentation.
‘© Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational
workflow.
‘© Greeted visitors or callers to handle questions or direct to appropriate staff.
‘© Monitored calendars and scheduled appointments based on availability and established load limits.
© Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
EDUCATION AND TRAINING
‘MEDICAL BILLING AND CODING - 06/2020
Bryman College, Milpitas, CA
HIGH SCHOOL DIPLOMA. 05/2016
Belford High School, Humble, TX
ZB
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