Customer service representative

JM

JENIFER MCMAHAN

************@*****.*** 208-***-**** Coeur D'Alene, ID 83815

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Dedicated to keeping my workplace relationships positive and always professionally motivated to please. Conflict de-escalulation

Crisis Management

High level of integrity

Detail Oriented

Conflict resolution techniques

Investigative skills

Inspiro Relia Coeur D'Alene, ID

Call Center Representative

12/2023 - Current

Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.

Processed orders, forms, applications, and requests accurately and efficiently.

Maintained records of customer interactions, transactions, comments and complaints.

Resolved customer complaints in a timely manner to ensure customer satisfaction.

Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

Attended regular training sessions on updates and changes within the industry or organization.

Identified opportunities to improve policies and procedures related to customer service operations.

Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.

Maintained high levels of professionalism while interacting with customers via phone or email.

Utilized knowledge base to answer inquiries from customers quickly and effectively.

Highline Community College Kent, WA

GED

03/2017

Summary

Skills

Experience

Education and Training

Activities and Honors

spending time with family, reading, working out hiking Working out spending time with family reading hiking References available upon request.

Custom

References

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