Field Service Cloud
Resume:
Hareesh
***************@*****.***
TECHNICAL SKILLS
Salesforce Products: Salesforce Sales Cloud, Service Cloud, Community Cloud, Einstein Analytics, Core Salesforce.com, Force.com platform, ServiceMax, Omni Studio, Field Service Lightning, Omni Channel
Programming: Apex, Visualforce, Aura, LWC, JavaScript, HTML, CSS, jQuery, Bootstrap, Java, PL/SQL
Databases: PostgreSQL, MySQL, MS SQL Server, Snowflake
Integrations: Rest API, Bulk API, SOAP API, Platform Events, CDC, AWS App Flow, ESB, Informatica Cloud on Demand, Postman
Code Editors - Sublime, VS Code, Dev Console, Lightning Studio, Force.com IDE
Deployment Tools - Change Sets, Salesforce DX, Copado, Jenkins, Flosum.
AppExchange Products - DocuSign, Field Trip, Get Feedback, Survey Monkey, DNB, Conga Composer, Conga CPQ, Conga Approval Management, Conga X-Author for Excel, etc...
Business Intelligence Tools: Power BI, Tableau, Advanced MS Excel (Pivot table, VLOOKUP, Sensitivity Analysis)
Configured Conga Contract Lifecycle Management (CLM) to automate contract creation, approval workflows, and renewal processes, improving efficiency and reducing manual errors. SharePoint
Certifications: Service Cloud Consultant, Salesforce Admin, Platform Developer 1, Platform Developer 2, Copado.
SUMMARY
●Over 8+ years of enriched IT expertise with a strong focus on Salesforce.com and Force.com for 6+ years.
●Expert in configuration, customization, integration, community development, and transition to lightning platform.
●Proficient in utilizing cutting-edge Java frameworks (such as Spring, Hibernate, and JavaFX) to accelerate development cycles, enhance application functionality, and ensure code quality.
●Comprehensive expertise in Salesforce administration, configuration, customization, deployment, and support.
●Specialization in Salesforce Data Model, Security Model, Business Automations, Analytics, and Data Validation.
●Adept at data utility management, analytics, sales, marketing, and customer service administration.
●Profound understanding of development within Salesforce platform using Aura, LWC, Visualforce and Apex.
●Expertise in Visual Force Pages, Classes, Controllers, Batch Classes, Queueable Classes and Triggers with focus on optimization considering governor limits, best practices.
●Skilled in REST API Callouts, Custom Apex REST Web Services, SOAP API, Bulk API 2.0, CDC, Platform Events.
●Extensive experience with Salesforce's evolving landscape using screen flow, record triggered flows, scheduled flows.
●Configured Conga Contract Lifecycle Management (CLM) to automate contract creation, approval workflows, and renewal processes, improving efficiency and reducing manual errors.
●Knowledgeable in Integration Methodologies, Patterns, Apex Design Patterns and Object-Oriented Concepts
●Expertise in writing Batch Classes, Queueable Classes with custom metadata types, custom settings to enable bypass logic and dynamic field mapping to have flexible solutions.
●Used CPQ to generate professional-looking quotes that can be customized with branding, terms and conditions, and other relevant information.
●Developed custom templates in X-Author for Salesforce to meet specific business requirements and branding guidelines.
●Successful integration of third-party systems like ERP with Salesforce (Marketing Cloud, Sales Cloud, Service Cloud).
●Experienced in product configurations, product rules, pricing rules, quote templates setup and integrating Apttus quote-to-cash using Rest API with back-office systems.
●Developed custom scripts and automation tools to streamline the CI/CD process, increasing efficiency and reducing deployment times.
●Profound understanding of web technologies (HTML, XML, CSS, JSP, JavaScript)
●strong familiarity with Agile methodologies.
●Strategic perspective incorporating UML artifacts for project analysis, design, and implementation phases.
WORK EXPERIENCE
Wolters Kluwer, Bangalore, India Jan 2022 to Aug 2022
Sr. Salesforce Developer
Responsibilities:
●Involved in Business requirement meetings to gather and analysing information provided by business users.
●Designed and developed Omni Scripts and Data Raptors to streamline business processes and improve user experience within Salesforce Industries (formerly Velocity).
●Configured and customized Velocity cards, templates, and components using industry-specific tools and best practices to meet client requirements.
●Optimized Velocity data models and integration processes, improving system performance and reducing processing time.
●Integrated Velocity CPQ, EPC, and Order Management with Salesforce CRM to provide seamless end-to-end solutions for clients, enhancing their sales and service capabilities.
●Used Aura framework to create custom user interfaces in Salesforce, including custom pages, forms, and dashboards.
●Developed Lightning web components for Lightning Experience interface, enhancing user productivity and experience.
●Migrated lightning aura components to Lightning Web Components.
●Created and maintained data models, including Custom Objects, Fields, Relationships, Page Layouts, lightning record pages, dynamic actions, dynamic pages, etc. to support evolving business requirements.
●Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Cases, Reports, and Custom Objects.
●Developed and maintained the applications in X-Author for Excel to automate the data flow and validations between excel and salesforce.
●Successfully implemented Field Service Lightning to manage field service Operations, Including work orders, scheduling, mobile app integration for field technicians.
●Used Conga CPQ to be generated quotes based on customer requirements, pricing rules, and product configurations.
●Used Conga CPQ to calculate prices dynamically based on factors such as quantity, customer type and contract terms.
●Integrated Conga CPQ and CLM with Salesforce CRM to leverage existing data and workflows, providing a seamless user experience and improving sales effectiveness.
●Configured templates using X-Author for Salesforce to streamline document generation processes, including quotes, contracts, and proposals.
●Used queries retrieved records from standard and custom objects based on specific criteria.
●Worked on source code, such as apex classes, Lightening Components, and configuration files stored in version control systems.
●Integrated with other salesforce products like Sales Cloud, Service Cloud, and third-party applications for a complete service management Solution.
●Developed Apex Classes, Controller Classes, and Apex triggers for various functional needs in the application.
●Managed User Profiles, Permission Sets, and Role Hierarchy to ensure data security and user access control.
●Maintained custom reports, report types, and dashboards to provide real-time insights into key performance metrics.
●Implemented data Validation and Automation through Apex triggers, Classes, validation rules, and flows.
●Worked on sales cloud functionalities like web to lead, automated lead conversion, creating and updating accounts, contacts, opportunities.
●Worked on service cloud and implemented its out-of-the-box features like email-to-case, web-to-case, live agent, omni channel, entitlements, etc.
●Used VS Code to develop Lightning Web Components, Apex classes, Triggers, and other Salesforce metadata.
●Created Screen flows, Lightning Web Components to be used in Experience Cloud.
●Worked on customizing the Sales Cloud Console and Service Cloud depending upon the business requirements.
●Worked in an agile-based scrum model and delivered to the client on time within the sprints.
●Had hands-on experience synching Salesforce org metadata and Lightning components, Lightning Apps, Apex classes in Salesforce org to Integrate them with the GitHub.
●Integrated Salesforce.com with other internal/external applications using REST and SOAP-based web services.
●Interacted with various business team members and documented the Implemented requirements.
●Implemented CI/CD pipelines using Jenkins to automate the deployment of Salesforce metadata and data components across multiple environments, ensuring consistency and reducing manual errors.
●Upgraded Salesforce instances to be compatible with upcoming releases such as Guest User updates, Enhanced Domains, Multi Factor Authentication, etc.
●Designed and implemented Data Raptors for efficient data retrieval and transformation in Salesforce, optimizing data processing and enhancing performance in client projects. Created user stories or tasks in Copado to track the work to be done.
●Created Release records in Copado to Manage the deployment process.
●Environment: Sales Cloud, Service Cloud, Experience Cloud, Financial Service Cloud, Analytics Cloud, Field Service Lightning, Apex, Lightning Web Components, Salesforce (SFDC), Apttus CPQ, REST and SOAP Web Service, Flows, Reports, Custom Objects, Custom Tabs, CI/CD, JIRA, GitHub, VS Code, X-Author, Aura, Salesforce DX, Copado, XML, SOQL, JavaScript, Lightning, JSON, HTML5, CSS3, Agile.
Bayer Crop Science, Chennai, India Mar 2020 to Jan 2022
Sr. Salesforce Developer/Administrator
Responsibilities:
●Built customized Lightning components, replacing existing ones, using JavaScript on the client side and Apex on the server side.
●Used Salesforce Platform to build a Mobile App by enabling Lightning Components for use in the Salesforce1 mobile platform, making the Lightning Application mobile.
●Developed and customized Omni Scripts to create guided, dynamic user experiences within Salesforce, resulting in improved customer service workflows and reduced processing time. Used POC to integrate Salesforce with other systems or APIs and ensure that data flows correctly between them.
● Developed Apex in creating Objects, Lightning Application, Triggers, Apex Classes, Standard Controllers, Org - Wide default, Custom Controllers, and Controller Extensions.
●Created multiple Lightning Components, adding CSS and Design Parameters from LDS (Lightning Design System) to make Lightning components look and feel better.
●Enabled SFDX and created scratch orgs.
●Used SFDX for developing, testing, and production.
●Used SFDX commands to move changes between different environments.
●Developed various Lightning components for client and application requirements and implemented Lightning Web Components.
●Worked on Lightning Process builder, flows and quick Action.
●Tested apps by appending multiple components to the Lightning Application, thereby deploying Applications from Sandbox to Production.
●Implemented advanced product and pricing rules using Vlocity’s CPQ engine, ensuring accurate and consistent quoting and billing process.
●Worked closely with cross-functional teams, including business analysts, architects, and QA, to deliver high-quality solutions that align with business goals.
●Diagnosed and resolved complex issues within Vlocity applications, ensuring minimal downtime and enhancing system reliability.
●Used Metadata API to retrieve, deploy, create, update, or delete customization information, such as custom object definitions and page layouts, for the organization.
●Utilized Salesforce to organize and analyse financial data, applying financial analysis skills to evaluate investment opportunities, assess risk, and make data-driven investment recommendations.
●Created modern Lightning Apps combining Lightning App Builder, SLDS, and Lightning Component features.
●Designed, developed, and deployed Apex Classes, Batch classes, Controller Classes, and Apex Triggers.
●Upgraded Apps from Salesforce Classic to Lightning experience to develop rich user interface and better interaction of pages.
●Involved in writing application-level code to interact with Restful Web APIs, Web Services using AJAX, JSON, XML, jQuery.
●Written Apex classes, Controller, Extension Controllers, and Apex Triggers in the application for various Business/functional requirements.
●Used SOQL and SOSL statements within Governor Limits for data manipulation needs of applications using platform database objects.
●Automated business processes using out-of-box tools and services of Lightning Experience.
●Enabled Aura Framework by adding Aura Attributes and Aura Handlers for Events to focus on logic Interactions in Lightning Applications.
●Experience in implementing MVC patterns in salesforce.com customizations.
●Used various sandboxes like DEV, STAGE, UAT for development.
●Involved in developing salesforce Lightning applications using Lightning Components, Controllers, and Events used custom CSS in components.
●Installed Salesforce Lightning inspector for chrome browser as an extension for debugging JavaScript code.
●Worked on various Custom Objects, Relationships, Tabs, Lightning apps, Salesforce1, Validation rules, Page layouts, Search layouts, Compact Layouts to organize fields in Classic and Salesforce1, Custom Links/Buttons and Related Lists.
●Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record detail edit pages.
●Created workflow rules defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
●Integrated with external applications using SOA ESB (Service-Oriented-Architecture Enterprise Service Bus) to facilitate communication between different services in a distributed environment.
●Interacted with Salesforce.com premium tech support team on a regular basis.
●Environment: Salesforce Unlimited Edition, Sales Cloud, Salesforce Communities, Financial Services Cloud, Apex, Visualforce Pages, Lightning Aura Components (Page, Component & Controllers), Einstein Analytics, Lightning Web Components, Salesforce (SFDC), Web Service, ESB, XML, JavaScript. Lightning, JSON, HTML5, CSS3, JS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Jenkins, VS Code, SFDX, Salesforce DX, Field Service Lightning.
Monsanto, Chennai, India Jan 2018 – Mar 2020
Salesforce Developer
Responsibilities:
●Conducted in-depth analysis of business practices and provided recommendations to improve processes.
●Collaborated with the business group for requirement gathering throughout the planning and implementation.
●Participated in various stages of Software Development Life Cycle (SDLC), including analysis, requirement engineering, architecture design, development, and testing.
●Designed, developed, and deployed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
●Utilized SLDS for developing lightning components, Events, Actions and Server-Side Controller
●Created dynamic email templates, automation studio, journey builder and synchronized data extensions.
●Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
●Created numerous Email Templates and Mail Merge Templates and was involved in mail merge for different standard and custom objects in Lightning experience.
●Maintained installed Managed Packages in Lightning using Apex.
●Knowledgeable about the Field Service Lightning mobile app and its role on-site job management for a mobile workforce.
●Proficient in Setting up field service features according to client unique business needs, including installing the Field Service Lightning managed package and Field Service Lightning mobile app.
●Understanding of creating service resources and service crews representing field service technicians in the Field Service Lightning app and add details about their skills, service territories, and availability.
●Used ServiceMax to create, assign, and track orders for field service tasks, it helps ensure that work is completed efficiently and on time.
●Used ServiceMax for managing their field service operations, including scheduling, dispatching, and tracking field service technicians.
●Used Conga composer to create templates using Microsoft word, PowerPoint, Excel, or pdf formats, and then map the salesforce data field to placeholders in the template.
●Worked on Lightning for sales cloud service on Leads, Task, Activities.
●Created UI Pages using Lightning App Builder.
●Used Lightning App Builder for creating and customising for Lightning pages and components.
●Created reusable UI components with lightning component framework.
●Experience in building reusable UI components with lightning component framework.
●Designed and deployed Custom tabs, validation rules, Approval Processes, and Auto-Response Rules for automating business logic.
●Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
●Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
●Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
●Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
●Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Centre, Chatter & App-exchange applications.
●Made new feature enhancements on the Service cloud console view and developed some Visual force components.
●Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
●Performed Data Migration from home grown legacy system to Salesforce CRM.
●Experienced in Unit Testing for the customizations and developments done during the project.
●Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica on Demand.
●Used the sandbox for testing and migrated the code to the deployment instance after testing.
●Engaged with Salesforce.com Premier Support and handled the support cases with the help of Salesforce.com support.
●Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Conga composer, Workflow & Approvals, Java Ant, Custom Reports, ServiceMax Dashboards, Oracle S&OP, Field Service Lightning.
LAKME, Bangalore, India Jul 2017 – Jan 2018
Salesforce Developer
Responsibilities:
●Interacted with users to understand complex business requirements and documented the requirements.
●Experienced in designing, developing and data modelling of the application and ensured that they are within the Salesforce governor limits.
●Using Field Service Lightning created and managed field service operations like work order management, scheduling, mobile workforce enablement.
●Created productive documents which will be used by the rest of the team to have a better understanding of the related system; Salesforce.com CRM.
●Generated the quotation word document from Salesforce.com and using the feature of CPQ product.
●Involved in end-to-end testing and configuration enhancement for the CPQ and CLM functionalities.
●Created custom objects, custom Fields, Validation Rules, and formula fields.
●Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods, and Workflows.
●Used Einstein Analytics for visualisation options, such as charts, graphs, and tables. To Visualise the data and identify trends, patterns, and insights.
●Used Einstein Analytics to connect and integrate data from various sources, Including Salesforce objects, external databases, and other systems.
●Implemented Quote-to-Cash solution using APTTUS CPQ. Good understanding of the Apttus CPQ.
●Involved in CPQ (Configure, Price & Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals.
●Used Conga to create and deliver richly formatted documents, presentations, and reports using data from Salesforce.
●Used Conga to integrate with other systems to ensure smooth flow of data.
●Used conga Reports to enhance reporting capabilities, allowing users to create detailed, visually appealing reports and dashboards using salesforce data.
●Developed SOQL query to pull data from salesforce.com instance to Right90 application. The process is set to run by default every 20 min and pull information that has changed since the last successful sync run.
●Worked on Visual flow for automating the user actions and displayed appropriate information on the screens.
●Worked on Process Builder for calling the apex methods for updating the contact information with zip code.
●Having experience on support projects providing solutions to Level 1, Level 2 and Level 3 tickets
●Developed scripts to load forecast data from salesforce.com.
●Created technical design documents and functional design documents as per business requirement.
●Worked on Sales cloud such as Web-to-lead to support online lead capture, with auto-response rules.
●Developed integrations to integrate data from Salesforce.com using SFDC APIs.
●Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
●Fields and defined Field Dependencies for custom pick list fields.
●Implemented Case Assignment Rules to direct the case to appropriate groups such as Stories and PCS Central Support.
●Wrote Case Escalation Rules to escalate cases depending on the time frame and difficulty of the case issues.
●Environment: Apex, Visual force, Apex Classes, Apex triggers, Visual force, Pages, Batch Apex, Schedule Apex, Workflows and Approvals, Data Warehousing, Case Management, Automation, Einstein Analytics, Sandbox testing, SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects, HTML, Java Script, Workflows, Reports, Force.com Eclipse Plug-in, SalesForce.com sandbox. MS SQLServer2000, MS Access, Conga, Query Analyzer, DTS, BCP, SQL Profiler, Import & Export Data, Windows 2000 Server, Field Service Lightning.
Asian Paints, Bangalore, India Apr 2015 – Jul 2017
Salesforce Developer/Administrator
Responsibilities:
●Participated in the training sessions provided by the Salesforce team.
●Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
●Designed, and developed the Custom Objects, validation rules, Page layouts, Custom tabs, Entity-Relationship data model, Auto-Response Rules, to suit the needs of the application.
●Created Users, Roles, Public groups and implemented Role hierarchies, Sharing Rules, and Record Level permissions to manage sharing access among different users by configuring Salesforce.
●Used Field Level Security along with page layout to manage the visibility and accessibility of fields for different profiles.
●Implemented Email to Case, Web to Case for various businesses and developed Assignment Rules and Workflows to assign and notify the cases to users or queues.
●Implemented complex Approval Processes to ensure proper authorization in the high-stakes environment of capital management.
●Designed various HTML Email templates for Auto-Response to customers.
●Imported data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
●Responsible for all the activities related to Data Management like updating using Data Loader, Data Import Wizard and uploading data in CSV files into Salesforce and for checking the correctness of the data.
●Worked closely with the Development team to learn Customizing Salesforce and implemented Apex Classes & Triggers, Visualforce pages and linked them to manage the workflows Implemented in the system.
●Created various Summary Reports, Matrix Reports, Pie Charts, Dashboards, and setup Report Folders to authenticate users based on their profiles with permissions and Configured Salesforce.
●Experienced working with Salesforce Sandbox and Production environments, also with Eclipse IDE Force.com Plug-in environments.
●Assisted in testing the application whether all the user requirements were catered to by the application.
●Ensure reporting is created and structured to inform Management on performance of teams and businesses.
●Ensure reporting is created and structured to provider Management on health of teams and business.
●Develop effective data management processes and data governance.
●Performs routine Salesforce data management/cleanup tasks.
●Manage all ongoing projects related to Service Cloud including interfacing with development and/or IT teams.
●Created and maintained system documentation for fields, processes, and workflows.
●Created profiles and permissions documentation, governance framework, data mapping, and reporting and dashboard building.
●Gathered Business and Functional Requirements (BRD, FRD), during JAD sessions, interacted with stakeholders, developers, Project Manager and SMEs to formulate Business Processes
●Determined and documented As-Is and To-Be (future) business process flows.
●Worked in Cross Functional team environment, served as liaison between SMEs, Project Manager, and stakeholders to ensure accuracy in SFDC implementation and other business requirements.
●Implemented Case-Entitlement-SLA functionality to provide relevant services to bank customers as well as forward inquiries to specialized customer service operators and implemented Web-to-lead functionality to enable lead capturing in real time.
●Worked as Production Support to help end-users in Login issues, workflows, reports and dashboards, and scheduling processes.
●Implemented web to lead functionality and setup templates for auto response emails.
●Set up partner portal where partners used Salesforce CRM to submit their deals for registration.
●Used sandbox mode for testing and migrated code to production instance in instalments.
●Optimized Service Cloud to measure impact of new product releases, including whether they are increasing or decreasing number of calls for support.
●Designed and developed User Interfaces for Sales Force users as per requirements.
●Created search layouts to organize fields, custom links, related lists, and other components on record pages.
●Enabled chatter feeds for sharing information within Sales teams.
●Environment: SalesForce.com platform, Custom Objects, Custom Tabs, Custom Fields, Page Layouts, Roles, Profiles, Permissions, Sharing Rules, Validation Rules, Reports, Dashboards, Workflows, Assignment Rules, Auto Response Rules, Email Services, Sandbox, Production, Data Loader.
Bajaj Finserv, Bangalore, India Jul 2014 – Mar 2015
JAVA Developer
Responsibilities:
●Developed web components using Servlets, JSPs, Tag libraries, XML, XSL, Tiles framework, Struts, and UML.
●Created SQL queries and Stored Procedures for CRUD (Create, Read, Update and Delete) operations on database.
●Used Eclipse as IDE and Apache Tomcat as Application Server.
●Testing and debugging project for proper functionality and documenting modules.
●Used Ajax in one of modules to do asynchronous changes to pages.
●Involved in writing Stateless Session Beans.
●Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool.
●Used JNDI realms to authenticate users in web applications.
●Used JSTL in struts based JSPs and responsible for creating and updating applications related to understanding documents.
●Actively involved in writing Test scripts and doing System testing for JRE and IE8 browser compatibility for applications.
●Actively participated in weekly and monthly status& business user meetings.
●Involved in conducting meetings with Pfizer business users for understanding gaps in CTO applications.
●Creating programs to use JMS and message queuing to process requests.
●Developed GUI related changes using JSP, HTML and client validations using Java script.
●Used JDBC to communicate with databases.
●Involved in writing Managed Beans/Controller logic for assigned modules.
●Responsible for developing functionalities as peruse case documents.
●Developed front-end form validations using JavaScript.
●Used VSS for version control management and developed Session and Entity Beans to implement business functionality.
●Used Application Assembly Tool for generating War and Ear files and for deployment to Application servers.
●Environment: Java 1.4 SDK, java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Eclipse and Hibernate.
EDUCATION
Bachelor of Science in Computers, Sri Venkateswara University Hyderabad, India Aug 2011 - Jun 2014
Master’s in computer science, Lamar University, Beaumont, Texas Aug 2022 - May 2024
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