Data Entry Quality Assurance
Resume:
SUSAN LITTLE
SENIOR MORTGAGE UNDERWRITER
CONTACT
SUMMARY
Charlotte, NC 282111
***********@*****.***
Accomplished underwriting professional with over 14 plus years of experience in underwriting, quality assurance, and document verification within the mortgage industry. Proven track record of managing high-wealth client portfolios, ensuring compliance with federal regulations and investor guidelines, and maintaining high standards of accuracy and efficiency. Adept at analyzing financial and credit information, identifying, and correcting discrepancies, and optimizing loan processes. Known for a strong work ethic, attention to detail, and a commitment to delivering exceptional results. Demonstrates excellent communication and mentoring skills, contributing to team development and performance improvement. A dedicated professional eager to contribute expertise to a dynamic and forward-thinking organization.
REFERENCES
EXPERIENCE
Available upon request.
Loan Document Specialist – Bank of America Merrill Lynch
Dec. 2019 – Jun. 2024
Managed closing documents for high-wealth clients, ensuring all documents were accurate and compliant with TRID. Reviewed and corrected HUD, Title, Note, Mortgage, Flood Coverage, Deed, and TIC agreements. Coordinated closing activities, scheduled closings with clients, and acted as a notary. Maintained a 98% compliance rate, reduced document errors by 20%, and improved closing process efficiency. Managed a pipeline of 20-30 clients, closing 4-8 loans per month totaling $10-15 million monthly, with a 95% defect-free rate.
Quality Control Auditor – Inco-Check
Jun. 2017 – Nov. 2019
Audited financial and credit information for mortgage loans to ensure compliance with internal underwriting standards, investor guidelines, and federal regulations. Analyzed the cause of errors in the lending process, prepared reports of findings, and cited defects. Interpreted laws, rules, and regulations for compliance. Reduced audit findings by 30% and improved loan quality, leading to a 15% increase in investor confidence.
IQA Underwriter – Indecomm
Sep. 2016 – May 2018
Assessed loans post-closing to ensure compliance with lender guidelines, guaranteeing salability and insurability of loans, and identifying any risks or fraudulent issues. Conducted thorough file reviews, corrected discrepancies, and released files to investors. Enhanced loan salability by 25% and minimized risk of loan buybacks.
Senior Mortgage Underwriter – Wells Fargo
Feb. 2012 – Apr. 2016
Underwrote loans from pre-approval to final approval, ensuring loans complied with FHA, VA, and conventional guidelines. Maintained the highest loan funding production rate while ensuring accuracy. Approved final HUDs for compliance, achieving a 95% accuracy rate in loan approvals and significantly reducing processing time.
SKILLS
Mortgage Underwriting
Quality Control and Assurance
Regulatory Compliance
Risk Assessment
Document Review and Verification
Financial Analysis
Fraud Detection
Loan Processing
Client Management
Communication Skills
Attention to Detail
Time Management
Problem Solving
Team Collaboration
Software Proficiency (e.g., Encompass, Calyx Point, Loan Prospector)
Notary Public
Customer Service
Training and Mentoring
Project Management
Data Analysis
Contact this candidate