Customer Service Representative
Resume:
Felecia Witherspoon
Charlotte, NC *****
**********************@*****.***
Authorized to work in the US for any employer
Work Experience
Environmental Services
Novant Health - Charlotte, NC
June 2021 to February 2024
Keeping assigned work areas clean and sanitary. Cleaned and disinfected bathrooms, floors and all areas patients come in contact with.
Customer Service Representative
Spectrum - Charlotte, NC
April 2019 to May 2021
Focused on addressing customer needs and resolving concerns/issues. Updated account information to maintain customer records. Answered customer calls promptly to avoid on hold wait times. Addressed customers concerns and provided accurate information. Customer Service Representative
iQorc - Charlotte, NC
August 2016 to March 2019
Resolved customer issues. Being consistent in providing timely and accurate information or solutions. Room Attendant
Embassy Suites by Hilton - Charlotte, NC
March 2014 to July 2016
Housekeeping
Marriott Fairfield Inn & Suites - Charlotte, NC
June 2012 to February 2014
Dispose of trash and recycles. Remove dirty bed linens and towels from room. Restock supplies. Vacuum. Dust
Customer Service Representative
Lucent Technologies - Charlotte, NC
August 2010 to December 2013
Encouraged customers to buy our get more information about the companies telephone equipment for their business
Education
High school diploma
Garinger H. S. - Charlotte, NC
August 1987 to June 1990
Skills
• Customer service
• Computer skills
• Communication skills
• Hotel experience
• Hospitality
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