Customer Support Air Force

Spencer Camden

Lynchburg, VA Phone: 434-***-**** Email: ***************@******.***

leadership & technical customer support experience

Civil Air Patrol, US Air Force Auxiliary, Lynchburg, Virginia 2018 – 2022

Deputy Commander of Support

Responsible for all teams within operational support branch of squadron of 100 people, including accountability of support deadlines, identifying and utilizing feedback from operations leadership, conducting mentorship meetings, performance reviews, and evaluations.

Liberty University Astronomical Observatory, Lynchburg, Virginia September 2023 – Present

Observatory Operator

Installation and operation of astrophotography equipment for university research use.

Responsible for the safety of personnel and instruments through operation of 24-inch telescope, instruments and computer systems during night-time and day-time science use.

Familiar with instrument configuration and set-up to provide back-up for absences of other support staff.

Utilizes guidance software to align telescopes to solar system and interstellar objects.

Riverview Vinyl, Lynchburg, Virginia 2022 – 2023

Supervisor

Promoted excellence in client relationships through addressing customer concerns, reaching sales goals, and managing conflict.

Responsible for maintaining inventory including purchase orders, organization system, and audits.

WNRN Independent Music Radio 91.9, Charlottesville, Virginia 2022 – 2023

Intern

Planning and implementation of events including configuration of stage audio and lighting, event promotion and planning, giveaway management, and on-air communication

Responsible for editing and uploading music to the automation system using Adobe Audition.

technical writing experience

Civil Air Patrol, US Air Force Auxiliary, Lynchburg, Virginia 2018 – 2022

Introductory Communications User Training Certified 2022

Certification of the Civil Air Patrol (CAP) Communications system, a multi-faceted program encompassing strategic planning, record keeping, training, and operational excellence. Program complies with the National Telecommunications and Information Administration (NTIA) standards, as published in the Manual of Regulations and Procedures for Federal Radio Frequency Management.

Officer in Charge, Safety Team 2019 – 2020

Responsible for writing and presenting weekly safety report deliverable to the squadron (100 people) on relevant safety hazards.

Supervision of personnel on safety team tasked with proactive identification of safety hazards and escalation of resolutions through the chain of command.

Computer Skills: MS Office Suite: Excel, Outlook, PowerPoint, Word, Starfinder, XML, Adobe Audition, MS Teams, Slack, Google Drive, Google Sheets, MacOS, MS Windows, Zoom, Skype, Google Hangouts, Google Calendar

Education

Billy Mitchell Award, Civil Air Patrol, US Air Force Auxiliary, Lynchburg, VA 2020

Graduate, Camden High School, Lynchburg, VA 2022

3.85 GPA

General Emergency Services Certified, Civil Air Patrol, US Air Force Auxiliary, Lynchburg, VA 2020

Urban Direction Finder Trainee, Civil Air Patrol, US Air Force Auxiliary, Lynchburg, VA 2020

Graduate, Civil Air Patrol Encampment Basic Training, Blackstone, VA 2019

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