Data Entry Service Representative

Francean Clark

515-***-**** ********.*****@*****.***

SKILLS:

Excellent Communication

Organized and Meticulous

Time Management

15+ years of experience

Quick Learner

Dependable

Experience:

Palmer Group: West Des Moines, IA August 2020 to May 2024

HIRTA Transit April 2024 to May 2024

Contract Receptionist

Performed administrative duties relating to transit operations, including but not limited to, compose correspondence; organize and maintain effective filing and tracking systems; copy and scan documents, maintain and order supplies.

Process in-coming and out-going mail and maintain postage machine

Send and track company welcome packets to new customers

Prints and dates all invoice weekly

Count and record farebox revenue

Assists in making outgoing phone calls to customers for information

Delta Dental November 2023 to December 2023

Contract Scanning Assistant

Sorted mail/files

Reviewed and processed return mail

Completed and mailed outbound letters

Prepared outbound mail projects

Handled data entry of claims

American Enterprise July 2022 to December 2022

Contract Claims Processor

Reviewed claim submissions, obtained, and verified information

Corresponded with agents and beneficiaries

Processed claim payments

Application Data Entry

Reviewed open enrollment and guarantee issue applications and files

Noted errors and send back to be reviewed and updated

Upon completion of review, issue policy

Perfection Learning June 2021 to Oct 2021 & Feb 2022 to July 2022 & March 2023 to Oct 2023

Contract Customer Service Representative & Data Entry Clerk

Interacted with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service

Ensured that appropriate actions are taken to resolve customers’ problems and concerns

Maintained customer accounts and records of customer interactions with details of inquiries, complaints, or comments

Used internet to look up meta data from website

Compared copied data to existing data to ensure match

Marsh & McLennan August 2020 to February 2021

Contract Open Enrollment Customer Service Representative

Received inbound calls and provided excellent service to all clients

Educated and enrolled participants on Health and Benefits Enrollments for the upcoming plan year

Researched and resolved complaints to ensure customer satisfaction and retention

United Parcel Service: Des Moines, IA July 2003 to August 2019

International Shipping

Shipped all packages leaving the United States from our hub facility

Adhered to international and domestic shipping regulations

Processed all shipments through data entry

Completed documentations needed by customs and foreign countries for shipments

Certified through testing bi-yearly

Target Corporation: Des Moines, IA September 2004 to May 2018

Flow Team Member

Received truck from distribution center, assisted with unload and scan of merchandise

Placed packages and totes on to designated department pallets

Removed pallets from loading area to take to sales floor to be stocked

Stocked and removed remaining merchandise to be back stocked

Education:

Roosevelt High School: St. Louis, MO

High School Diploma

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