Customer Experience Service
Resume:
Javier Leyva
Laveen, Arizona ***39
**************@*****.***
ㅡ
Skills ● Active listener
● Communication
● Computer
● Customer service
● Interpersonal
● Leadership
● Management
● Problem-solving
● Time management
● Transferible
● Bilingual
ㅡ
Experience
Logistics Coordinator L3-Delivery Station Regional Mgmt Amazon AZA7 Corporate Office
03/24-Present, 1665 WAlamedaDrSuite125,Tempe, AZ 85282
● Manage flow across multiple delivery stations.
● Be responsible for communicating with operation managers and area managers and escalation of any customer experience risk, SLA failure risk, or duration from standard work.
● Execute flow operations and communicate the customer experience risks and performance opportunity to DS operations in a standardized mode.
● Act as an advisor to the DS operations and senior Operations team based on their comprehensive view of workflow throughout the DS.
● Coordinate the workflow of order access to multiple processes. Fulfillment Associate
GYR1 Amazon Warehouse/ Inbound-Stowing
12/21-02/22,580 S Bullard Ave, Goodyear,AZ 85338.
● Maintained a minimum rate of scanning and putting away products
(around 430-450 items an hour).
● Placed items into the correct size bins for proper storage.
● Ensured to keep items in the storage bins well organized in order to ensure safety.
● Picking, scanning, and placing products into storage bins in a fast and effective mode.
Shipdock-Flats
05/2023 - 11/2023.
● Trained in Induct
● Trained in Transship
● Trained as a water spider both in palletizing and flats.
● Trained as a CPT chaser in order to make sure packages are shipped out on time.
● Personally trained fellow employees and new hires on how to work in flats.
Transportation Associate / Tom Team 11/2023-01/2024
● Acquired Commercial License Permit
● Conduct yard audits
● Completed driver training programs
● Operated on YMS in order to do check in and check outs at the guard shack.
Picking
01/24-03/24
● Maintained a minimum rate of scanning and putting away products into totes (around 325-340 items an hour).
● Was responsible for tote running on the first and second floor picking stations (Averaged 450-500 stacks of totes for the buffer at the picking stations).
● Monitored product quality frequently, reporting any problems to reduce safety issues.
● Put to use a constant improvement mindset to identify opportunities to improve current processes.
Amazon Fulfillment Center-Dpx6 / Box truck delivery driver 11/2019 -11/2021, 14000 WGrantStGoodyear,Arizona 85338
● Deliver a wide variety of packages to different addresses and through different routes (500-650 packages daily).
● Follow routes on a timely schedule.
● Load, unload, prepare, inspect, and operate a delivery vehicle.
● Complete logs and reports.
● Follow DOT regulations and safety standards.
● Ensure the customer receives the package.
Amazon Fulfillment Center-Phx7/ Inbound Dock
04/2018-07/2018, 800 N 75th Ave, Phoenix, Az 85043
● Unload packages from the trailer onto the conveyor belt.
● Acknowledged safety issues and contacted shift supervisor concerns, or for fast solutions.
● Managed product staging to effectively move items between recieving, storage and shipping locations.
● Assisted and trained new associates so that he or she understood standard operating procedures.
Home Improvement Warehouse / Manager
10/2021 - 05/2023, 906 N 24th St, Phoenix, AZ 85008.
● Serve customers by helping them select products.
● Drive sales through engagement of customers,suggesting, and sharing product knowledge.
● Greet and receive customers in a welcoming manner.
● Respond to customers’ questions and concerns.
● Directed customers to racks and counters to view inventory.
● Managed financial transactions.
● Processed payments by totaling purchases, processing checks,cash, debit, and credit cards.
● Assisted with inventory, including receiving and stocking merchandise.
● In less than 1 year with the company with my team we were able to double and triple sales and helped the business overcome competition in the industry of liquidation stores.
● Attended business meetings with Contractors, Realtors, and home builders to negotiate on merchandise and services. ㅡ
Education Central High School / High School Diploma 08/2011 - 05/2015, 4525 N Central Ave, Phoenix, AZ 85012. Glendale Community College / General Courses
01/2016 - PRESENT, 6000 West Olive Ave, Glendale,AZ 85302
● Currently on track in getting my Associates in business. ㅡ
Certifications ● ECG certified
● OSHA Forklift certified
● DOT medical card
● CLP permit
Contact this candidate