Data Entry Customer Service
Resume:
Jemelle Miller
************.**@*****.***
Summary of Qualifications
A professional individual looking to grow within a company. Hard worker willing to learn new skills and grow with a company
PROFESSIONAL EXPERIENCE
Arizona State Hospital
March 2024-August 2024
Operator/Dispatch
●Take calls and route to correct department
●Give information to external/Internal Staff members
●Dispatch calls when needed for 911
●Email an document proper Codes
●Phone: CISCO Finesse and CISCO Jabber multi-line experience.
Cognizant September 2022 - May 2023
Data Entry/Helpdesk
●Receive and respond to inbound calls and chats
●Troubleshoot software/hardware
●Route Drivers to their intended destination
●Notate call details and outcome on internal system
●Transfer calls to dispatch as needed
●Reset vehicle modules as requested by driver or as necessary
Wells Fargo July 2021 - September 2022
Fraud Specialist
●Investigate and review disputed claims
●Enter information received onto system to start claims process
●Ensured 80-90 claims were processed on a daily basis
●Email claims to be approved for a temp credit
●Sent out denial letters should claims be denied by department
Mckesson Healthcare December 2019-April 2021
Financial Aid Advisor/Insurance Verification
●Verify Insurance to ensure medication is cover for patients
●Input information received by insurances such as Bluecross Blueshield and Medicare onto system to update files
●Escalate any denials to correct department as needed
●Send correct insurance information for approval to ensure accuracy
●Processed about 100 claims per day
Magellan Healthcare May 2018-March 2019
Customer Service/Data Entry
●Assist taking 120-160 calls
●Verify and accommodate patient desire to communicate with physician staff
●Verified customer and account data by reviewing, correcting, deleting, or reentering pertaining information in regard to insurance etc
●Established entry priorities during workflow
●Processed customer and account source
●Ensure data accuracy by reviewing data entered
EDUCATION
●Berkeley High School
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