Customer Service Data Entry

LOLA BALOGUN

Houberry Loop College Station,, **845 TX 469-***-**** *******@*****.***

PROFILE SUMMARY

Dedicated and results-oriented customer service professional with 5+ years of experience providing exceptional service and driving sales in the banking and luxury goods industries. Proven ability to build strong relationships with clients, understand their needs, and offer tailored solutions. Skilled in upselling and cross-selling products to maximize customer satisfaction and revenue. Possess a deep understanding of banking products and luxury goods, coupled with a passion for delivering outstanding customer experiences.

SKILLS

Customer Relationship Management (CRM) software- Salesforce, Jira

Office Suite: Microsoft Office (Word, Excel, PowerPoint) or Google Workspace (Docs, Sheets, Slides) for creating documents, spreadsheets, and presentations.

Email and Calendar management: Proficiency in email platforms like Outlook, Gmail.

Remote communication tools: Zoom, Teams, Skype, Slack, Teams, Google Drive, Dropbox

Troubleshooting

Data Entry, Data Analysis, Data Reporting

Collaboration and Teamwork

Verbal and Written Communication

WORK EXPERIENCE

Client Service 02/2024 to Present

Senior Helpers

Conducted thorough initial assessments to understand clients' needs, medical conditions, and preferences.

Coordinated care services, including scheduling appointments, managing medication, and communicating with healthcare providers.

Adhered to strict confidentiality protocols to protect client privacy.

Maintained accurate and detailed documentation of client's medical history, care plans, and progress.

Customer Services 12/2022 to Dec 2023

Accenture

Led cross-functional teams in analyzing complex business problems, conducting thorough requirements gathering, and designing innovative solutions for clients in various industries.

Collaborated closely with stakeholders, including executives, project managers, and technical teams, to ensure alignment between business objectives and project outcomes.

Utilized strong analytical skills to dissect and interpret intricate data sets, enabling data-driven decision-making and process optimization.

Conducted regular status meetings, progress updates, and risk assessments to keep clients informed and engaged throughout project lifecycles.

Customer Services. 12/2017 to 12/2020

TJ Bank

Accurately processed cash deposits, withdrawals, and transfers.

Maintained cash balances and reconciled daily transactions.

Followed bank policies and procedures for cash handling and security.

Provided excellent customer service by assisting clients with their banking needs.

Answered customer inquiries and resolved complaints in a timely and professional manner.

Data Processor 01/2015 to 08/2017

Johnson Controls

Conducted thorough reviews of field notification data for accuracy and completeness.

Identified and corrected discrepancies, ensuring data integrity.

Utilized SQL to extract and analyze relevant data.

Collaborated with field inspectors and technicians to gather missing information.

Efficiently processed 30 work orders per day.

Worked within SAP to streamline data entry and analysis processes.

Customer Services 08/2012 to 02/2014

BARE International Dublin,, Ireland

Provided exceptional customer service to high-net-worth individuals and discerning clientele.

Built strong relationships with customers and established trust.

Anticipated and addressed customer needs and preferences.

EDUCATION

MBA: Business Administration

Dublin Business School Ireland

Bachelor's Degree: Microbiology

Igbinedion University, Okada

CERTIFICATION

Post Diploma Certificate in Data Analytics, Southern Alberta Institute of Technology Canada 2020

Introduction to Clinical Trials and Drug Development, Biopharma Institute Issued Feb 2013

Contact this candidate