Sales Support High School
Resume:
Shirley Saunders Hall
Decatur, GA 30034
**********@*******.***
Objective
To secure a responsible opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Skills
Communication, leadership, teamwork, interpersonal, learning/adaptability, self-management- organization, and problem solving.
Experience
Comcast August 2000 to December 29, 2023
Coord 3, Technl Prodt Sales Support (BSS)
Responsibilities include but are not limited to resolving issues with customer accounts. Correcting incorrect promotions and services on account. Restoring services that are prematurely disconnected.
Trained to use Numentrack to assist with directing phone numbers in the switch as of May 2022.
Working with Comcast Business Assistance Programs and processing SIK orders. Held various lead positions working with all levels of management to resolve customer issues.
Received the Mores Award my first quarter with the company and each quarter thereafter, while the program was in place.
Cablevision May 1997 to July 2000
Account Analyst
Set up new accounts for customers and promoted new and innovative products. Advanced to the accounting department.
Stiefel Laboratories December 1984- 1997
Accounting Supervisor
Supervised the daily operation of the Atlanta based facility. Prepared rolling estimates, collected and evaluated all actual, forecast and risk/opportunity information for operating management.
Education
B.S. Mathematics Paine College Augusta, GA 1973
High School diploma Riverside High School Saluda, S.C. 1969
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