Service Representative Customer

RAMON ARGELIS MARTINEZDELA CRUZ

646-***-**** ***************@*****.*** D.O.B: February 14, 1982

Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Reliable and driven with strong experience in sales.

•Windows and Macintosh operating systems

•Microsoft Office (Word, Excel, PowerPoint, Outlook)

•Languages spoken: English, Spanish (native) and French

Customer Service Representative, Office Depot January 2018 – August 2018

•Answer customer telephone calls regarding existing accounts

•Perform and manage account changes as necessary per customer requests.

•Respond to questions and concerns about service and escalate calls appropriately

•Consult with customer to evaluate needs and determine best options

•Upgrade service and offer additional service packages or options

•Consistently improve customer satisfaction through expert resolutions, issues, conflicts and concerns.

Customer Service Representative, Alorica Tiradente 2016 – 2017

•Answer customer telephone calls regarding existing accounts

•Perform and manage account changes as necessary per customer requests.

•Respond to questions and concerns about service and escalate calls appropriately

•Consult with customer to evaluate needs and determine best options

•Upgrade service and offer additional service packages or options

•Consistently improve customer satisfaction through expert resolutions, issues, conflicts and concerns.

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Medical Interpretation 2015, 2018

•Provided medical interpretation between healthcare providers and patients in various missions events to ensure proper communication from the patient to the provider and from the provider to the patient. This ensured that the patient received adequate instructions in their native language for correct follow through on their healthcare.

Served as medical interpreter to Many people in the united states and outide..

•Interpreted for patients in Spanish, French.

•Maintained zero language-barrier rate, thanks to native-speaker-level grasp of all three languages and deep cultural competency.

•Commended by hospital administrator for efficiency and professionalism.

•Proficient in providing interpretation services to facilitate communication between healthcare providers and non-English-speaking patients.

•Strong knowledge of medical terminology, procedures, and cultural sensitivities in a healthcare setting.

•Skilled in interpreting accurately and maintaining confidentiality and professionalism.

•Ability to convey information accurately and effectively, ensuring understanding between parties.

•Proficiency in supporting patients, providing emotional support, and advocating for their needs during medical encounters.

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UTESA: Universidad Tecnológica de Santiago – Santo Domingo, Dominican Republic

•Computer Engineering, Programming and Networks

REFERENCE:

Interpretation – Yanic Valentine, Allied Health Professional 954-***-****

email: *****.***@*****.***

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