Business Development Account Management

VALCIRIA (VAL) CIM

SWAMPSCOTT, MA ***** • 781-***-**** • **********@*****.***

SALES PROFESSIONAL leveraging more than 20 years of experience across the full sales cycle including cold calling, lead generation, business development, presentations, negotiation, and account management to drive revenue growth. Dynamic problem solver with a proven track record of identifying and rectifying client issues to safeguard satisfaction and ensure account retention. Dedicated leader committed to training, mentoring, and coaching employees to bolster team performance. Reliable team player applying exceptional interpersonal and communication skills to build strong customer relationships. AREAS OF EXPERTISE

ü Business Development

ü Marketing Strategy

ü Client Relations

ü Inside Sales

ü Vendor Management

ü Event Planning

ü Account Management

ü Team Leadership

ü Employee Development

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

SO Express – Everett, MA 06/2004 – 12/2023

Director of Sales & Operations

• Grew an international shipping business from scratch to $3M in annual sales, guiding lead generation, inside sales, account management, and contract negotiation to close business and attain profitability.

• Developed a loyal client base spanning individuals, private companies, and foreign governments, sustaining exceptional customer service and on-time delivery (OTD) to uphold account retention.

• Led a team of up to 12 employees across sales, marketing, finance, and operations, hiring, training, coaching, and mentoring personnel to nurture development and ensure a positive workplace setting.

• Managed daily operations by monitoring financial information, interfacing with clients to resolve needs, purchasing supplies, processing payments, and paying bills. SO International – Swampscott, MA 12/1999 – 05/2004 Director of Marketing & Business Development

• Built a cleaning business from the ground up by performing door-to-door sales and cold calling to secure business, providing exceptional customer service, and creating marketing to grow awareness, ultimately hiring employees to handle hands-on operations and serving in a more strategic role.

• Acted as a household manager for a family, conducting personal shopping, handling billing and finances, and overseeing the cleaning crew and other contractors to meet all client needs.

• Supervised the creation of new client relationships and account management for current customers. Val’s Media & Production Company – Brazil 06/1987 – 12/1999 Event Producer

• Directed event production and planning for large-scale concerts, fairs, festivals, conferences, and conventions as well as for local, state, and federal political party gatherings; hired security and contractors, oversaw lighting and audiovisual, and set up logistics for key speakers and attendees.

• Drove sales, utilizing word-of-mouth regarding successful events to generate new business.

• Served as the personal assistant and marketing manager for Brazilian pop star Netinho for two years, organizing TV appearances, arranging travel, coordinating logistics, and leading staff as needed. EDUCATION

Master of Business, Relationship Marketing & Global Markets: UDESC – Florianopolis, Brazil Bachelor of Education: UNIVALE – Itajaí, Brazil

Certificate, Marketing & Global Markets: European University – Porto, Portugal LANGUAGES

English (Fluent) Portuguese (Native) Spanish (Proficient)

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